Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

CyberSource is looking for a bright, passionate and dedicated employee to join our Operations 2nd Level Applications team. In this role you will be responsible for settlement processing and report generation for our merchants, solving complex problems, and be involved with continuous application improvements and application deployment initiatives. You will also be an escalation point for our 1st level support team.  Candidate must have 5+ years of experience of application support experience with troubleshooting, and configuration. Must have a strong commitment to execution, follow through and timely communication.

Principal Duties and Responsibilities:

• Provide application second level support, in collaboration with Operations and Development teams

• Serve as technical lead for new initiatives; actively participate and drive projects; support business enablement and product deployment for new and existing services.

• Working knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

• Ability to write and maintain code/scripting for automation and monitoring initiatives.

• Work with product development to perform code deployment with industry standard tooling

• Perform routine application maintenance including connectivity setup, key setup, scheduling tasks, log rotation, job scheduling, shell scripting for common tasks

• Preparation and maintenance of internal documentation

• Manage and work with 3rd party applications (Docker, Kubernetes, Hadoop)

• Work cross organizationally to resolve complex issues

• Support a 24x7 environment, with international co-workers.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.