Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Sr. Consultant, 3DS. Technical Account Manager (TAM) will report directly to the Sr. Director, TAM.  This is an experienced individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative partnerships with MPI players and non-Cardinal ACS providers.  This candidate should be a creative problem solver who solve unique issues efficiently while building relationships.  A quest for learning and desire for continued improvements is a must.  They will need to brake barriers and embrace transformative thinking to help the ecosystem.   This candidate will drive interaction from all parties within the 3DS initiative. The Sr. Consultant will build relationships to obtain status’ operational mandates, 2.0 implementation status of large merchants, etc.. from non-conventional partners.  The ideal person for this role will be comfortable defining a path forward when one is not yet defined.  They will be able to successfully work on several activities simultaneously, have the drive to make a difference within the ecosystem, and be a proven self-starter.  To be a successful team leader, the individual must maintain a high level of coordination and partner with cross functional business leaders and professional staff for all business lines to support clients.

Main Job Tasks and Responsibilities

• Build and enhance positive working relationships with key stakeholders and internal staff
• Considered the functional expert for their stakeholder’s processing and operational business
• Understand customer needs and priorities to help the team develop solutions and recommendations
• Provide insight and input within cross functional Visa organizations ensuring customer focus and performance-based results
• Work with direct manager to understand needed strategies and achieve results by translating broad strategies into specific action plans for the continued high performance
• Find solutions with flexible/creative thinking to ensure technical compliance with 3DS network requirements
• Proactively review requirements with stakeholders, track their readiness and support ongoing 3DS initiatives, develop a way to consistently communicate this to mgmt.
• Seek to improve the ecosystem experience by proposing unique solutions, quality responses, timely interaction, and accuracy of service
• Work successfully under pressure and make complex decisions involving around client escalations
• Develop and manage strategic planning, operational initiatives, special projects, and client-driven continuous improvement plans for the eco-system. Identify and analyse processing issues with client impacts, consistently communicate situational status and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.
• Strengthen best practice sharing with team, business partners, Visa staff and stakeholder
• Provide day-to-day support to clients including response to customer inquiries, configuration problems, ensuring customer expectations are exceeded.
• Interpret and analyse team data to identify patterns and trends resulting in regular detailed reporting with a story 
• Independent decision making with an eye on client and team collaboration is required daily which includes delivering recommendations to all levels of stakeholders
• Maintain a high availability to all clients & team, provide afterhours/on-call support as needed
• Contribute to product enhancements, as well as troubleshoot escalated client issues for these products 

Essential Functions

• Attention to detail, process, and procedure oriented, with ability to manage multiple tasks simultaneously
• Makes sound business decisions, setting direction, and managing both short /long term goals within team
• Proficient in performing causal analysis to identify changes to improve processing performance and/or client operating efficiency
• Use data to express ideas/opportunities telling a clear story through the highly proficient use of desktop tools including MS Word, Excel, and PowerPoint
• Able to set priorities, influence others, and manage stakeholder expectations 
• Represents client’s business and processing priorities to internal and external stakeholders

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

POSITION CAN BE BASED IN ANY OF OUR LOCATIONS BELOW ONLY (No Relocation Assistance will be provided)

• Austin, TX
• Miami, FL
• Ashburn, VA
• Atlanta, GA
• Mentor, OH

Basic Qualifications:

• 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications

• 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD
• Experience in payment processing, understands supported applications, operations, cost/benefit assessment, or a combination of these
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels while consistently communicating
• Well organized and detail-oriented with a strong background in team development, exceeding customer expectations due to multi-tasking, continually re-prioritize cases and working under pressure
• Skilled at leading a team, working effectively as part of a team, and collaborating with others at all organizational levels
• Proven ability to communicate a story around data gathered, analysed, and visualization
• Consultative, team oriented, diplomatic and results driven, with proven success over a wide variety of business problem resolution

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.