Go-To-Market E-Commerce Products Manager
- Full-time
- Job Family Group: Product and Design
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
We are looking for an individual to drive the Go-to-Market activities for Risk, Authentication and other solutions that are aimed at driving outcomes in the E-commerce space similar to In-person payments. These solutions are extremely important to our merchants and acquirers, as they directly contribute to their bottom lines through higher sales turnover and lower fraud losses making Visa the best way to be paid online. They are also important to our cardholders as it enables them to gain and maintain trust in the network making their experience with Visa as the best way to pay.
- Undertake research with market teams to understand segmentation, user payment needs, market practices and behaviours
- Support the development of the overall goals and commercialisation strategy to ensure Visa’s success in digital payments and authentication across our suite of digital products and solutions.
- Deliver commercial and product initiatives required to execute the commercial strategy for growth and delivering greater value for Visa’s clients
- Evaluate product related regulatory, legal and operational risks and implement mitigations required
- Create and apply best practices to create commercial constructs, terms, agreements and pricing structures
- Prioritise initiatives based on an understanding of client needs gathered from client facing teams, together with an assessment of likely benefit to Visa
- Work with global and local product development teams to develop a localized view of products and to ensure everything is in place for products to be deployed and scaled in our region
- Create compelling client facing market collateral for engaging issuers, payment service providers and acquirers on e-commerce centred on UX for key use cases and solutions
- Work with local product development and client facing teams to develop and execute the go to market approach for our key digital initiatives including pilot framework and strategy, launch communications plan and execution framework
- Develop and disseminate materials to educate internal and external stakeholders on new product offerings
- Leverage learnings across product launches to develop a Go-To-Market Playbook
- Actively monitor commercial performance of the product portfolio and determine any remedial actions required
- Where needed, define market requirements through UX centred design for e-commerce/CNP digital solutions and provide feedback to global product teams
Qualifications
- Experience in product commercial management in particular in e-commerce solutions working with global and EU payment solution providers, merchants, big-tech, issuers and acquirers
- Advanced understanding of e-commerce payment solutions for merchants
- Ability to articulate and discuss the value of authentication to the e-commerce payment ecosystem
- Sound knowledge of how to leverage Visa Secure to reduce fraud, reduce transaction abandonment, improve UX and increase approvals.
- Passionate about UX centred design, API products, consumer and merchant experience with a focus on driving product adoption, usage rates, and conversion
- Data and insights driven to generate a well-rounded view on taking product to market.
- Industry knowledge of fintechs, big-tech, PSPs is a must
- Curious and inquisitive problem solver – thrives in challenging problems
- Rigorous thinker, ability to transpose business and technical understanding to relevant market inputs with sales and product teams within Visa as well as with external client discussions – leading to commercial & revenue opportunities
- Understand how to scale and distribute products/services within a technology company
- Ownership and driving impact are important aspects to the role, must have the mindset to fully understand and quickly overcome commercial, technical, industry and internal challenges to succeed
- Strong ability to progress solutions and enhancements with urgency and prioritised focus for commercial and strategic benefits for our customers and Visa
- Understanding of the European regulatory landscape affecting e-commerce payments.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.