Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Business Solutions - Client Service Delivery (VBS-CSD) provides industry-leading implementation services and operational support to Visa’s B2B clients around the world. With our deep knowledge and expertise, we are a key internal partner to Sales, Product and Technology teams bringing the voice of the client into the design, development and successful deployment of Visa products and solutions.  The team sits within Client Services and provides support to financial institutions and their corporate clients who utilize a suite of Visa Business Solutions (VBS). 

The Sr Account Manager - Client Success is an individual contributor role responsible for being the primary operational contact for financial institution in the Mobility sector. This is a customer facing role and this person will work as the technical leader, to include educating and consulting on payment processing, the bi-annual Business Enhancement Release and VBS products. The individual will have responsibility for end-to-end client delivery and operations for the client and provide program management and leadership across several parallel and global strategic initiatives aimed at growing their business.  This individual will also serve as the primary escalation contact. As this is an operational role, success in this role will be measured in increasing operational efficiencies, establishing productive client relationships, and effectively consulting and problem solving for Visa products and solutions. 

Key Responsibilities:

Be the primary Account Manager for a new group of issuers within the Visa portfolio. Oil companies and lease companies are key to Visa’s strategy around B2B Mobility.

Provide day-to-day operations and product support, back-office support and customer performance reporting. Manage Business Enhancement Releases for the customer.

Support activities to bring these customers on board either as direct issuing members or through a Bin sponsor relationship

Work with teams at Visa and with the oil and lease companies to implement diverse solutions, such as tech licensing of EMV, implementation of physical card implementations and digital solutions both PVL and hybrid solutions

Work collaboratively with fleet & fuel colleagues in other regions on global solutions and knowledge sharing to advance Visa’s B2B mobility aspirations in Europe and around the world

Represent the voice of the client to internal stakeholder organizations through accurate business requirements and ongoing advocacy.  Ensure team advocates for client needs with internal stakeholder organizations 

Be the technical / functional expert for Visa Business Solutions products to best inform, educate, and consult with clients

Act as an advocate for the client, providing problem management, proactive identification of processing efficiencies, service change support and system enhancement support.

Offer operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner

Provide insight and input within cross-functional Visa organizations for new or changing products and services that may impact their clients, including product release education

Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

Represent complex, customer change requests, system or operational requirements, negotiate and manage expectations internally and externally.

Develop and manage strategic planning, operational initiatives, special projects and client-driven continuous improvement plans.

Identify and analyse processing issues with client impacts, consistently communicate situational status and
resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.

Partner with assigned Account Executives to identify additional business opportunities, proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.

As needed, participate in sales and strategic sessions with potential clients to speak to the technical components of Visa Business Solutions and the value of Client Services

Perform ongoing proactive operational reviews with client, such as monthly and quarterly business reviews