Manager, Employee Resource Groups

  • Austin, TX, USA
  • Full-time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Manager, Employee Resource Groups (ERGs) will plan and execute engagement and inclusion programs for employee communities, with a focus on supporting Employee Resource Groups globally.  The role reports to the Director, ERGs and Inclusion and has no direct reports. 

Key Responsibilities:

  • Lead planning and execution of programs that empower and enable ERGs to deliver impact in strategic pillars of talent development, belonging & culture, community engagement, and business impact.

  • Serve as trusted advisor and global liaison for ERGs, ensuring ERGs have resources, information, governance, and support.

  • Collaborate with key cross-functional partners to engage and support ERGs, including HR, Talent Acquisition, Legal, Regional I&D and others.

  • Serve as the champion and voice of ERGs within the II&S team and across the company, helping to identify opportunities in which ERGs can be included and add value to initiatives.

  • In collaboration with Communications, develop communication & marketing materials for awareness campaigns, key heritage month and other marquee events, including aggregating calendar of events and programs.

  • Create and maintain procedures, toolkits, and communication channels that support efficient and effective operations, lead exploration and potential implementation of external platform for ERG management and engagement.

  • Manage budget allocations, process payments in collaboration with team’s Analyst.

  • Work with Analyst and ERGs to measure impact of initiatives, conduct post program evaluations, and make recommendations for further improvements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.


Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Passionate about inclusion & diversity, employee development and engagement
• Professional HR/Inclusion & Diversity/Employee Engagement experience in a corporate environment preferred, with specific experience leading a global Employee Resource Group program.
• Global mindset, with demonstrated ability to build strong relationships, influence and collaborate effectively across all levels of the organization, across functions, across cultural, geographic and time zone boundaries.
• Exceptional project/program management skills and the ability to structure and manage multiple initiatives simultaneously and drive to completion in a fast-paced environment. High attention to detail.
• Strong communication skills (research, writing, editing, presentation and speaking).
• Confidence and ability to express ideas/opinions and offer communication ideas/recommendations in a diplomatic way.
• Strong analytical and data skills, ability to translate metrics, research, and trends into insights, ability to manage complex budgets
• Experience managing external partnerships, including with non-profit organizations
• High proficiency in MS Office programs, with an emphasis on Excel and Powerpoint, and ability to adapt to and learn new software programs/systems.
• Ability to work both independently and as a strong, supportive team member.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical RequiremSponsorship/Relocation:ents: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Sponsorship/Relocation: No sponsorship to work in the U.S. or relocaiton is available for ths role.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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