Business Planning and Operations Manager

  • London, United Kingdom
  • Full-time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

If you think you could support Visa as a Manager, Business Planning and Operations, Europe Products and Solutions, we want to hear from you – together, let’s make Visa a great place to work.

The Strategy and Operations team is responsible for driving the strategy and day-to-day operations of the Europe Products and Solutions team. The team works closely with the Head of Europe Products and Solutions and their leadership team to drive regional product development and sales growth with clients across Europe. This includes formulating overall strategy, driving executive engagement and presentation materials, setting and monitoring key performance indicators and delivery of management information tools, supporting quarterly business reviews, and leading key initiatives as well as the annual planning process. This role requires working in close partnership with colleagues across the Product organisation and the broader Visa business including global and regional teams, MS&A, Finance, Visa Consulting & Advisory, Pricing, Corporate Strategy.

The position reports to the Head of Strategy and Operations, Europe Products and Solutions, and is based in London. As Visa expands its focus on Value-Added Services, this role will be key in ensuring that the function is rightly enabled to deliver on its priorities and targets.

What we expect of you, day to day

  • Own the processes and updates for Monthly and Quarterly Business Reviews (MBRs, QBRs), monthly OKR reporting, and drive strategic planning, annual budget, and scorecard setting activities
  • Creation of dashboards and production of monthly reporting packs for European and Global execs with actionable insights and updates on performance
  • Support core business operations functions for the Product organization, including team engagement, knowledge sharing, Finance and HR-related activities
  • Identify and help drive process improvements for the Product organization
  • Facilitate meetings with key partners to break down siloes – increase communications, transparency of work and foster more efficient collaboration.  Right the operating model when friction points arise
  • Balance multiple priorities in a fast-paced team including responding to executive or other stakeholder requests in a timely manner
  • Work on critical projects on a short-term basis as needed. Act as project manager, independently managing timelines, co-ordinating with internal stakeholders, providing executive updates
  • Structure and solve business problems, collaborating and coordinating with a range of internal stakeholders to develop rigorous and fact-based recommendations to senior management


  • Experience in business analysis, program management, business operations or sales operations in financial services, consulting, or similar fields
  • Problem solving – uses creativity and resourcefulness to overcome unexpected roadblocks
  • Highly organised and able to anticipate needs and next steps. Self-starter, proactive and action-oriented
  • Willingness and ability to get hands-on with other teams, within and outside Product
  • Strong communicator – able to adapt communication strategies to the needs of their audience, including senior leaders for business updates
  • Curious with strong commercial acumen seeks to learn about our products and understand the commercial drivers of Visa’s business
  • Ability to prioritise deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly, and to structure and manage multiple initiatives simultaneously with focus on a drive to completion and tangible impact, often in an ambiguous environment
  • Team oriented, collaborative, diplomatic and flexible with ability to form strong working relationships across levels and functions and ability to influence in a highly matrixed organisation
  • High competency in Excel and proficiency in creating compelling executive presentations required
  • Experience in and/or exposure to the payments industry preferred

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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