Director, Ecosystem Risk Advisory and Client Engagement, Cryptocurrency

  • Full-time
  • Job Family Group: Risk

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Are you passionate about fraud risk, payments, and cryptocurrency? In a fast pace and dynamic environment, payment technology is accelerating commerce and amplifying the need to continually monitor for fraud and the latest threats to support organizations’ shift to digital currency. The Director, Ecosystem Risk Advisory and Client Engagement, Cryptocurrency is part of Visa’s Product and Payment Services Risk team responsible for providing risk insights to help prevent, detect and reduce fraud in the payment ecosystem through tools, programs and consumer experiences that empower clients in combating fraud in the cryptocurrency ecosystem.

 

This role is vital to enabling responsible innovation, both the protection and creation of value in the cryptocurrency space. The successful candidate will engage with crypto native clients through consultative engagements to inform a secure cryptocurrency purchase journey for their consumers.  This role is accountable for working with Financial Institutions and crypto native players to enable secure acceptance of Visa cards, optimizing convenience and efficiency with a focus on consumer safety. This role provides risk awareness education to clients and consumers, emphasizing the important of fraud and identify tools (e.g., two-factor authentication) to protect consumers and ensuring Visa maintains a strong reputation for payment security.

 

Key responsibilities -

  • Provide risk insights to inform Visa’s client cryptocurrency strategy across issuers, processors, crypto native players and acquirers, working closely with the Global Crypto Unit, Global Risk Organization, Legal, Compliance, Regulatory Affairs, Government Engagement, Products and Payment Verticals, Global Business Optimization and Visa Consulting & Analytics
  • Provide ecosystem risk leadership and guidance to inform Visa’s cryptocurrency strategy and client outreach agenda.
  • Develop client engagement strategy including Visa traditional clients, crypto native merchants, and processors to increase ecosystem risk awareness
  • Act as subject matter expert on fraud vectors, trends and mitigation strategies to inform clients and crypto native player implementation strategies and tools for preventing and detecting fraud to secure the channel, both directly with Global strategic clients and through a regional teams.
  • In coordination with Visa’s Global Risk Programs, provide challenge and support to the Crypto business unit and client facing teams to ensure areas of interest within the payment ecosystem (e.g., Issuer blocks, low approvals, fraud and regulatory uncertainty) are adequately identified and addressed. 
  • Provide oversight of Crypto client engagements including crypto-native clients (e.g., crypto exchanges, wallets, and NFT marketplaces) to identify risks and inform ecosystem mitigation strategies to secure the channel and protect consumers.
  • Lead strategy to embed risk based decisioning, including through use of increased data transparency at Financial Institutions.
  • Develop client awareness content to enhance security of on-ramps and off-ramps utilizing fraud prevention and fraud reduction practices and tools as the core building blocks and foundation
  • In coordination with Visa’s Second Line of Defense, Ecosystem Security and Integrity Program, provide assurance to the Chief Risk Officer that ecosystem risks are being identified and remediated
  • Partner with Risk Management Information Systems (MIS) team to provide timely and effective management information, metrics and analysis to inform business decisions, and allow measurement of progress against goals and desired outcomes
  • Provide insights to inform risk-based client security plans, which include risk remediation and on-going monitoring and reporting
  • Advise on preventative fraud reduction programs including proactive client engagement to support clients in protecting end consumers and the ecosystem

 

Develop a best in class Cryptocurrency Ecosystem Risk Advisory capability for Visa, ensuring fraud prevention and detection readiness with key clients and partners and informing payment and security standards for industry wide cryptocurrency practices.

 

Flex Work Arrangement - Hybrid Position - Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience
with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a
PhD
• Advanced knowledge of payment risk, merchant and issuer client environments and direct
experience in developing and implementing client fraud prevention plans
• Advanced knowledge of fraud best practices and tools in eCommerce
• Excellent written, oral and presentation skills and an ability to synthesize information and make
clear, concise
• Impeccable managerial, interpersonal and presentation skills with the ability to influence internally,
across multiple organizational levels, and externally.
• Demonstrated thought leadership and the aptitude to think creatively and identify new ways to
approach common problems.
• Ability to keep pace with demands of business by anticipating problems, proffering appropriate
solutions and providing the leadership to effectively implement change
• A clear record of strategic thinking, sound judgment and superior problem solving
• Self-driven with strong leadership skills, with demonstrated excellence in leading diverse teams in a
global environment
• Flexible and creative thinker with strong execution skills, generate out-of-the-box solutions, manage
ambiguity, anticipate the impact of decisions/initiatives and able to move seamlessly from high
level concepts to details
• Negotiation skills with a track record of achieving results
• Strong analytical, quantitative, commercial, project management and interpersonal skills

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an
Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Proven track record of successfully managing fraud operational risk programs within the payment
industry and/or regulatory environment
• Highly preferred to have an understanding of Fraud Management, PCI, Product Management and
Marketing Principles
• Sound knowledge merchant acceptance business
• Knowledge of emerging crypto payment trends, players and competitive landscape
• Advanced experience in sales, product, consulting, risk, or business operations
• Advanced experience with Risk product solutions
• Strong business acumen and ability to zoom out to look at the bigger picture
• Expertise in explaining complex concepts and technologies to a broad audience of external and
internal partners
• Advanced communication skills with the ability to influence across all levels of an organization

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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