Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

What's it all about?

Responsible for the supporting of the Multiple applications based on Linux and Mainframe and coupled databases. You would be primarily responsible for Open Systems Services with additional responsibilities around the Clearing and Settlement BASE II Mainframe system in a multi-data centre and multi-processing environment. You are also responsible for first and second level problem determination and recovery of these Open Systems and BASE II Services, Applications, Operating System, services, and client related issues.

You will also help facilitate problem situations with the appropriate management, support groups and service partners as required and is responsible for tracking progress and final resolution implementation.
 

This position is part of a shift structured team and will require 12-hour shift work and will include night shifts.  
 

What we expect of you, day to day.

• Running of the Day-to-Day Operations by Supporting Linux Application, Batch and any additional Mainframe Operational Duties
• Driving resolution of incidents and escalation for Visa s Core applications, operating system, and services with higher level of expertise and confidence
• Works closely with service partners such as VIP Operations/Coverage and Client Support teams to ensure all Open System and CAS application related services are operational and with no impact
• Working closely with Client Services and Relevant Support Teams and associated regions when dealing with Client Related issues
• Ongoing/Proactive analysis of Open Systems, Batch and CAS applications to detect potential problems. When necessary makes preventive corrections and works with Engineering/Development groups to implement long-term corrective measures
• Help Support changes, implementations upgrades
• Provide immediate escalation to  Management and Senior on/off -duty management
• Help provide technical analysis and review in support of Operational efficiencies and enhancements
• Continual Service Improvement -  Support initiatives to enhance tools functionality working with Tools Support and Engineering groups and ensure participation from colleagues
• Ensure that all Incident, Changes, and Problem Tickets received in the shift are all accounted, updated and turned over if not completed within the shift
   

The role should exhibit the appropriate level of Visa Leadership Principles:

• Lead by Example
• Communicate Openly
• Enable and Inspire
• Excel with Partners
• Act Decisively
• Collaborate

What we re after…

• Linux/Unix Basic Administration with Kafka and Cassandra Database Experience.
• Shell, Perl Scripting Knowledge
• Knowledge of Control-M, BAAS and/or D-Series Enterprise Schedulers.
• Knowledge of one or more of the following MVS, Connect:Direct, FTP, SFTP, SDSF, CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, Tandem, Netcool Alerting Tool, REXX/CLIST, application support, and Remedy Reporting tool
• Experience with large server (IBM mainframe and Linux) technologies and architectures in a complex, heterogeneous systems environment
• Any in Experience in REXX, OPS/MVS, Systems State Manager, Windows, Netcool (Alerting), Control-M or ESP scheduling and operations
• Experience in analysing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with support groups
• Experience in working with various technical teams, which include application support, development, and engineering teams
• Strong understanding in Incident, Problem and Change management
• Strong ability to handle pressure and difficult situation in a manner reflective of a Visa employee
• Perform Incident, Change and Problem Management according to documented guidelines
• Be able to respond / action escalation utilising our knowledge base in Incident tickets, websites, and documented process/procedures.
• Ensure all issue are tracked, resolved to maintain and make improvements to ensure no SLA s are missed or extended outages occurs
• Strong ability to apply efficient decision-making, problem-solving and technical skills.

Beneficial:

• A degree level qualification in Information Technology or Information Systems or related discipline. Industry experience or a diploma level qualification in IT.
• Certification in ITIL V3 or Above, Six Sigma Green, Service Transition, Design & Operations.
• Any Working / practical knowledge of the Windows & Tandem environments
• Any Working knowledge of CICS, DB2 and MQ Channel

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.