As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Production Support group prides in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. As part of the team – incumbent will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triage and escalation procedures. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations. This person will work on various Business intelligence application. This includes maintaining the projects, responding to customer queries and helping troubleshoot data and MicroStrategy application issues. Incumbent will work with cross-functional teams (Development, Quality Engineering, Release Management, Operations, and Product Management) for continual product delivery improvement. Will be responsible for managing the Service Level Agreements (SLA) with customers on problem tickets.

Responsibilities:

- Responsible for supporting critical Visa Business applications and ensuring the stability of the applications.
- Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
- Write and maintain scripts to monitor system functionality and performance.
- Apply code and operation break fixes and other proactive maintenance activities
- Will evaluate the issues reported by Visa clients and members in order to provide ongoing solutions.
- Performance tuning of applications
- Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.
- Participate in root causes analysis for service failure and provide resolution.
- Work with ticketing application to manage tickets and maintain SLA and OLA

- Bachelor’s or Master’s degree in Computer Science, Engineering, Computer Information Systems, or related technical field, followed by 1-3 years of work experience.
- Knowledge of production support processes, including: incident/change/problem management, and escalation procedures.
- Excellent UNIX/Linux Skills and well versed with deployment pipeline
- 1-3 years of Experience with ITIL, BMC Remedy/ Servicenow and ticketing workflows.
- 1-3 years of Experience and willing to be on-call rotation on weekdays and weekends.
- 1-3 years of experience in Java and Linux application support and DB concepts
- Min 1-3 years of experience in Production support working in a globally distributed team
- Support after hours maintenance windows and deployment
- Strong understanding of containers & microservice architecture.
- Strong understanding of SDLC
- Experience with builds, deployment, troubleshooting and production support
- Strong scripting knowledge and work on experience is more value add

Incumbent must have strong problem solving, analytical and technical troubleshooting skills. S/he must have the ability to prioritize and perform multiple tasks simultaneously and delivery exceptional customer service. S/he must be comfortable working in a production environment with change management, defect tracking and status reporting processes. Excellent written and verbal communication skills required. A bachelor’s degree in computer science or a related degree required.