Director, NA External (client facing) Learning Consultant

  • Full-time
  • Job Family Group: Human Resource

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

*Locations - Foster City, CA, NY, Denver, CO, Atlanta, GA and Miami, FL

Visa University currently has 2 openings for a Director, NA External (client facing) Learning Consultant.

Function Summary

Visa University is changing the learning culture at Visa. We are a CEO supported start-up team within a large, global organization. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

 Our vision is to make Visa University the place everyone everywhere goes to learn about payments. We are looking for innovative intrapreneurs who are passionate about payments and the impact educating others about the industry and Visa’s place in it can have on individuals, businesses and economies globally.

At Visa University we believe clients should learn about payments from the people who know payments best.

What an External Learning Consultant does at Visa

The External Learning Consultant will play a crucial role in partnering with client facing sales teams to sell learning solutions to clients in North America (NA).

The successful candidate will understand NA regional business priorities, our client training product roster, and the product roadmap, to deliver against regional sales targets and an overall growth agenda which includes touching new clients, utilizing client incentives, and optimizing profitability.   

This role will report into the NA regional CLO with a dotted line into the Global Head of Business Development.

Why this is important to Visa

Visa is committed to excel with its partners and provide value-added-services to its clients. Visa University plays a critical role in this commitment by providing deep digital payments knowledge and thought leadership to our clients, to help them grow their businesses.

Key Responsibilities


  • Be the primary contact for NA leaders and client facing sales teams on client training
  • Develop and manage the sales pipeline to ensure revenue and profit targets will be met
  • Work with sales teams to identify opportunities to sell private training to clients. Develop proposals that meet the needs of our clients, execute contracts and ensure seamless delivery of training programs (with help from delivery excellence)
  • Work with sales teams to fill seats to the NA open enrollment calendar which you will develop and implement to meet the learning needs of NA Clients
  • Identify new business opportunities within NA (e.g new client groups, new distribution channels, portfolio conversions from Mastercard by partnering with BD sales teams)
  • Identify new and renewing contracts where there is an opportunity to include client incentives for learning into the partnership agreement

P&L Management

  • Develop the regional client training revenue and expense plan for NA
  • Manage and report against monthly, quarterly and annual scorecard metrics including revenue, margin, payment method (including client incentives), client and learner penetration
  • Monitor NA Client incentive levels and work closely with sales teams and account owners to ensure clients are utilizing value added services


  • Partner with marketing to deliver regionally appropriate marketing messages and campaigns to clients
  • Market Visa University by presenting internally to sales teams and other internal stakeholders to socialize products and services
  • Market Visa University by presenting to clients to socialize products and services
  • Leverage regional marketing resources when/if available to drive awareness and sales for NA
  • Ensure regional client distribution lists are up to date, with help from sales teams

Learning Champion

  • Serve as a Subject Matter Expert (SME) on VU’s product catalogue and learning roadmap to ensure the learning needs of NA clients are considered and incorporated
  • Be a champion of Visa’s learning culture and values and help cultivate these across NA with internal sales stakeholders and with clients

Client Training Experience

  • Partner with Delivery Directors and Delivery Excellence team to ensure seamless execution of all client training, specifically for private engagements
  • Monitor client feedback from training to influence curriculum roadmap and modifications to training delivery


Basic Qualifications
• 10 or more years of work experience in learning, consulting, sales or business development with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD; Degree in Business or Learning and Development or equivalent experience

Preferred Qualifications
• Experience in the payments industry is strongly valued
• Experience in L&D, training needs Analysis (TNA), diagnostics, supporting L&D solutions, and evaluation of L&D projects is strongly valued
• Experience managing a budget with forecasting and sales reporting
• Ability to negotiate business agreements and to enhance existing and develop new business partnerships
• Experience working in a matrixed organization where regional success is dependent on ability to work with extended learning teams
• Demonstrated ability to effectively collaborate, consult and influence senior leaders, business partners, internal and external customers, and colleagues to drive business results
• Strong aptitude for working with broad scope of technical, business, and professional subject matter; quick and agile learner
• Strong communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels in an organization
• Effective track record of using metrics and analytics to drive decision making and increased value generation (sales, satisfaction surveys, etc.)
• Prior experience for revenue generation in excess of US$5M
• Demonstrated ability to drive innovation and change to improve efficiencies and the effectiveness of learning solutions
• Strong collaboration skills, able to engage a wide variety of people in solution design and delivery
• Prior experience selling preferred or experience in B2B sales
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

This position is open to locations in New York, NY and the Bay Area.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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