Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Global Product Design is comprised of five specializations: Design, Research & Accessibility, Design Engineering, Design Operations and Content Creation & Design Strategy. 

Design Operations is looking for a Design Program Manager to join our small, yet nimble team. Collectively, Design Ops is responsible for partnering across our organization to transform and optimize the impact, productivity, scalability and culture of Design at Visa. You will work with the Global and North America Design leads and business stakeholders in Global Product, Technology, Product Design, Innovation, legal, HR, finance and sourcing to empower design teams to do their best work. Your role is to coordinate communications, manage resources, drive the team project intake process and develop and manage project plans, milestones and deliverables. Overall, you will lead the team through the logistics of delivering outstanding quality outcomes for Visa and our stakeholders. 

The Design Program Manager is a detailed-oriented and strategic thinker who can apply frameworks and systems to keep track of the many moving parts necessary for projects and teams to be successful. This is a new role and you will have the opportunity not only to manage programs and projects, but to co-create the operational models that will lead to the greatest value for our customers. You won’t be alone either. The Global Strategic Design Operations function, while new, is expanding rapidly. We are working together, across all parts of Visa’s Global Design organization, to help create standards in design culture, team development, workflow and tooling and overall design team governance. You’ll be a central contributor to helping the team develop these and other initiatives. 

Although we prefer candidates be located in one of our Design hubs—Austin, San Francisco and New York City—we are open to the possibility of a remote work arrangement should it suit all parties.  

Role responsibilities include: 

·       Support the Global Product Design team to deliver successful projects for its clients—internal and external 

·       Continuously seek out ways to improve the processes, practice and culture of the Design team   

·       Manage the project intake process for multiple Global Product Design teams 

·       Work with other parts of the Global and North American design organization at Visa to create a singular design culture, known globally as best-in-class for innovation, creativity, quality and client impact 

·       Coordinate with cross-functional teams to develop project plans, define requirements, manage resources and oversee project/product milestones and deliverables 

·       Develop, manage and communicate to design leadership key metrics on the health of the Design team’s operations 

·       Conduct regular status meetings with point persons from relevant teams to assure the coordination of all projects is up-to-date and clearly communicated 

·       Collaborate with team members on horizontal initiatives, as well as take on responsibilities in other parts of the greater design organization as resourcing requires 

·       Demonstrate a clear link between daily work and the organization’s mission 

·       Assist in planning and execution for design communications, all-hands, share-outs, executive reviews, etc. 

Essential Functions 

·       Ability to demonstrate how their work has helped lead teams to reaching outcomes that impact their customer’s success 

·       Strong communication, facilitation and influencing skills 

·       Working knowledge and experience with various frameworks of agile team and work management, including pool and squad resource structures 

·       Familiarity with design and user research tools, methods and processes  

·       Ability to collect, manage and communicate with quantitative and qualitative data 

·       Ability to build and work with frameworks for prioritizing activities and projects 

·       Ability to find order in white space environments, create momentum around priorities 

·       Resilient and positive attitude, even in challenging circumstances 

·       Experience in a complex, non-design-led organization is a plus 

·       Project Management certification is a plus, but not required 

·       Payment Industry experience is a plus, but not required 

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 6+ years with a Masters Degree (or other advanced degree) in Design, Design Management, Business or related field
• 5+ years experience with cross-functional design teams, including requirements gathering and participating in the analysis to solve for complex design decisions
• 2+ years experience working directly as a designer or other user experience role

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.