Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Position summary

The Director, Sales Excellence will design, develop, and execute world class tools, approaches and best practices that enable global sales teams to overachieve their quota. Reporting to the Sr. Director, Sales Excellence, the Director will be accountable for creating, championing, and overseeing the execution on a streamlined Sales Play operating model that is scalable globally and delivers against aggressive sales acceleration financial goals at the company level. This person will directly project manage to drive sales performance and productivity (pipeline and bookings) as the creator, owner, and executer of a consistent operating framework.

The Sales Excellence function is an integral part of the Sales Excellence & Enablement team and is part of the wider Commercial Operations function.

This person will be passionate about developing and executing Sales methodology (specifically global enterprise scale program management) and driving sales excellence at every stage of the sales cycle/executive buying process. Experience partnering with and inspiring sales teams at the Regional leader, functional leader and VP level is a necessity and payments knowledge is a strong preference. Expertise in communication and Go to Market planning are critical as this person plays a critical role in Sales Play development and tracking (as well as owning the operating framework and process). With a strong bias for action, our target candidate should be a highly effective program leader, excellent communicator, and have well established relationships with sales, marketing, and product.

Cybersource is looking for an individual with a proven record of success in fast-paced environments with demanding timelines. 

Responsibilities include:

• Project Manage, champion, and oversee execution on a streamlined Sales Play operating model framework that is scalable globally and delivers against sales acceleration scoreboard financial goals
• Serve as the global lead ensuring the operating model is rolled out and leveraged for all global, regional, vertical and segment sales plays & boosts
• Drive sales acceleration strategy based on experience as well as learnings from the operating model framework program development and roll out
• Support delivery of Client stewardship program to accelerate sales, retain clients and drive NPS
• Ensure consistent and effective use and adoption of IDDEA by sellers globally, and specifically own the infusion of IDDEA principles into the Sales acceleration operating model
• Influence functional leads and key stakeholders to align with the operating model to drive a fuller and more effective sales acceleration calendar
• Determine priorities with key stakeholders and create tools, approaches and best practice that deliver sales excellence across customer-facing teams.
• Works cross functionally with sales and contributes to a sales force training plan focused on developing and reinforcing critical sales competencies. Prioritizes training objectives for selling, sales management, and sales support roles.
• Leverage data to validate opportunities, report on progress and adjust course accordingly
• Supports targeted sales programs that enable the sales team to increase their pipeline
• Work cross-functionally with Sales, Product Marketing, Product Management, Client Services, Sales Engineering, and Visa University
• Work collaboratively with Sales Enablement to deliver as one Sales Excellence & Enablement team
• Facilitate and actively promote sharing of best practices and influence adoption across regions.
• Contribute to building a culture of collaboration and mutual accountability amongst the immediate Sales Excellence & Enablement team and across broader functions

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Incumbent must make themselves available during core business hours.

Travel Requirements: This position requires the incumbent to travel for work 5% of the time both domestically and internationally.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.