Technical Product Manager

  • Palo Alto, CA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

You may have noticed that payment has become a very active/hot area in the last several years. Given the strong demands and innovation, this will be a very exciting area in the next 5 to 10 years. VISA is clearly a very strong leader in the payment industry, and is in a fast pace of technology transformation. For a payment system to work well, advance technologies such as data platform, big data, data mining, machine learning,
cloud, etc. are critical. In VISA, we have all of these. The Data Platform Department is in the center for many of these technologies and development.

The Data Platform (DP) department is a key component of Visa's Technology organization that provides an enriched and valuable ecosystem of data platform and data services that drive innovation for our partners and clients, within Visa and globally. Data is the most value asset in Visa. The Data Platform department is dedicated to develop advanced technology (e.g. Cloud, Machine Learning and Big Data), systems and services to make data secure, rich, high quality, and fast therefore enabling Visa the ability to leverage its data assets in an effective and timely manner to maximize technology/business development and differentiate Visa from others in the payment industry. The group maintains tens of petabytes of data supporting over 100 services for various internal lines of business and external clients.

The Data Platform Technical Production Management (TPM) team is responsible on defining the next generation of Visa Data Platform including the Data Platform as a Service (PaaS) layer and Data as a Service (DaaS) layer. To do this, the Sr. TPM needs to understand the company needs on data/data
platform and make sure that our PaaS and DaaS can serve these needs properly. This position will report to the Head of Technical Product Management for the Data Platform department.

The ideal candidate will have a very strong technical background in cloud, big data, large scale platforms, Machine Learning, etc., is thought leader, is very familiar with the up to date development of the industry in these areas, have exceptional organizational skills, written and verbal communication skills, be an analytical and structured thinker as well as with significant experience in customer/partner interaction, management and software solution delivery. The position will be based in Visa's Palo Alto office.


  • Deeply understand the needs on data of Visa. Drive requirements and strategy for data collection, processing, publishing, and serving within Visa.
  • Key contributor to help drive the strategy for our centralized software platforms for processing, managing, and serving data to the entire company 
  • Keep track of the industry development status of PaaS and DaaS. Evaluate new product opportunities and bring forward proposals to expand our product line
  • Key contributor  to defining the strategy of data platform by partnering with other leaders in the DP org
  • Define the DP product roadmap by partnering with other leaders in DP and keep it up to date while the needs from the company evolves, the industry evolves, and our development makes progress
  • Define products and services including the scope and prioritization of features of DP in an agile way while the needs and development evolve. Influence product and technology strategy and direction, and product/user experience
  • Define success metrics and SLAs on the key products and services
  • Work closely with business analysts, and engineers to facilitate and guide the  product development process
  • Work  with operation and engineering teams to develop and roll out operational support models for the Data Platform's products and services.
  • Perform User Acceptance Testing and ensure requirements were understood and  implemented as requested 
  • Closely  interact and partner with business and technology teams globally
  • Drive  Data Platform internal and external on data platform strategy and roadmap


Basic Qualifications: 

  • 5+  years of industry experience and a Bachelors degree in Computer Science or related technical discipline.  
  • Team player, leave ego at the door
  • Experience demonstrating strong leadership, self-motivation, and accountability
  • Excellent technical experience in the areas of cloud, big data, machine learning, large scale platform, and data API
  • Passion for big data, including a strong interest in data science, statistics, and analytics
  • Excellent product management experience on a large production line
  • Exceptional collaboration and partnership skills with the ability to work in a global environment and drive consensus in cross-functional teams
  • Demonstrated interpersonal skills to interface well with clients and partners at all levels
  • Outstanding  communications ability to a diverse customer audience, including C-level executives, product, and technical stakeholders
  • Excellent customer service and relationship management skills
  • Solid understanding of business, Data Security, Data Quality, Business Activity Monitoring and SLA driven insight delivery 
  • Fast learner on both technical side and business side
  • Broad knowledge of the state of art industry development status in the related areas
  • More than comfortable in an ambiguous matrixed organization
  • Proactive sense of urgency and 'can do' attitude
  • Strategic thinker who can balance big picture strategy with detailed, flawless execution

Preferred Qualifications:

  • MBA and/or advanced technology degree is a plus
  • Financial services and card payments experience is a plus

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.


Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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