Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

What’s it all about? 

Client Support is the first point of contact into Visa covering all systems, services, products and policies and provide in-depth technical support to quickly address any questions or issues raised.

We collaborate and liaise with various 3rd Line departments across the business to provide seamless end-to-end support to our clients and internal stakeholders.
Currently we support over 4500 organizations across Europe, we cover 8 languages over the phone: English, French, German, Italian, Polish, Portuguese, Spanish and Turkish.

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position requires strong analytical, problem solving and execution skills and solid client relationship abilities.

We’re after someone who…

• Acts as a key point of contact and takes ownership for a breadth of client queries related to Visa services, systems, products and policies
• Identifies individual client requirements and provides appropriate solutions, collaborating with internal teams and stakeholders where needed
• Adheres to agreed standards of efficiency and quality
• Stays up-to-date with knowledge of Visa products, services, systems and policies to ensure quality and client satisfaction
• Creates and delivers presentations to external and internal clients representing Visa effectively
• Provides out-of-hours support during Incidents ensuring timely communication internal and external stakeholder
• Is both a team player and able to work independently in a highly dynamic environment with changing priorities
• Takes responsibility for own workload management - is able to reassess priorities and to escalate or seek guidance where required
• Able to swiftly make decisions based upon information available, present recommendations and deal with challenges