Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Are you excited to build the next generation of payment products and services? Do you want to convert your ideas into innovative solutions? Do you want to be a part of building and delivering solutions at global scale applying local needs that delight our users? Visa is looking for highly motivated, energetic and passionate technical product operations manager with a passion for innovating and shaping Visa Installment Solutions.

You will bring strong analytical skills, business processes, operations rigor, and knowledge of API systems.  You will develop and implement metrics and KPIs to monitor systems and client performance, and surface tactics to optimize both.  You will use data to position, shape and capitalize on emerging customer and market needs within the BNPL space.  You will also deliver reporting, insight and analysis into the performance of the technology services (APIs, microservices, batch file infrastructure) relied on by our clients. This position will work closely with the Platform team to accomplish these tasks, as well as regularly engage with core business and cross-functional partners.

Responsibilities

• Develop and track KPIs, SLAs and OLAs to measure service, process and operational performance
• Delivering analysis and insight into the performance of Visa Installment services
• Own and maintain Visa Installments dashboard and its roadmap for features and enhancements
• Engage with Global Data Science team for ongoing and ad hoc reporting requests
• Work with respective cross functional teams to design and establish the processes, routines, and dashboards to manage the health of the product and performance against success measures
• Create specific strategies and action plans (by client, region, or market) to improve product performance and drive Visa PV  
• Own incident management processes and ensure they are adapted appropriately as product continues to scale
• Prepare material for internal business and finance reviews as well as client-facing meetings

Additional information:

Work Hours

• This position requires the incumbent to be available during core business hours

• This role at times requires off-hours responsiveness (for example when the executive is in a different time zone)

Travel Requirements

• This position requires the incumbent to travel for work up to 20% of the time

Physical Requirements

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.