Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Visa Payments Limited is a division of Visa Direct, with a team working on the cross-border pay to account processing capability of Visa Direct.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll be part of an exciting payment solution, helping to shape the payments experience globally.

If you think you could support Visa Payments Limited as an Operations Analyst, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

The Payment Operations Command Centre (POCC) team provides global 24x5 operational event and alert management for Visa Payments Limited. The POCC manages events relating to transaction acquisition, transaction processing and network partner processing. The focus is on fast response times and initial triage to mitigate service impacting events as soon as possible.

As a member of the POCC, the Operation Analyst is a subject matter expert within Payment and Service Operations, providing a high level of support to internal teams. They will monitor all aspects of the Visa Payments Limited service providing technical support to assist with the mitigation or elimination of issues which may be impacting the payment ecosystem.

What we expect of you, day to day.

• Monitor all critical events relating to transaction acquisition, transaction processing and network partner processing and resolve or manage the prompt resolution of all incidents
• Proactively monitor, analyse, and resolve events utilizing a variety of application tools and techniques
• Take ownership of events and drive them to resolution in a timely manner as dictated by the impact and severity
• Provide 24 x 7 on-call support as part of a rota
• Provide support for mission critical applications and execute procedures to resolve incidents, ensuring that the incident management process is followed, and all communication requirements are met
• Follow documented support procedures, managing each event through to resolution or escalation to maintain established service levels
• Correlate critical alerts on monitoring platform with actual system outages
• Manipulate basic SQL queries and shell scripts to provide impact analysis. Work with the team to improve existing queries and scripts
• Demonstrate an ability to investigate incidents and provide root because analysis based on application behaviour and log data
• Interact with second level teams to ensure incidents are closed out and impact is clearly communicated per the process in place
• Track update and resolve all assigned events in the event management system, ensuring that documentation is thorough, accurate and of a high quality
• Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts
• Identify gaps or improvement opportunities in the end-to-end monitoring of the service and develop/implement plans to remediate
• Continually assess and refine monitoring thresholds and prioritisation to deliver a more effective monitoring capability
• Propose and participate in the implementation of process/procedure improvements to better the department and services provided
• Work with Problem Management to identify and fix the root causes of events
• Conduct trend analysis to identify focus areas for continual service improvement
• Maintain technical skills through participation in ongoing training

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.