About Visa:

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

The Client Care Representative will be part of our award-winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Client Care Representative, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls. This position will be located in Austin, Texas.

Specific Responsibilities will include:

• Respond to incoming and partner requests quickly, proficiently and professionally while meeting specific key performance indicators
• Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues
• Thoroughly and efficiently document cases in customer relationship manager system (Dynamics)
• Update cases (Dynamics) with current status of all ongoing issues and merchant contacts
• Collaborate with Team Leads, agent support, product support specialists and partner groups as needed to provide one-call resolution

Position Details:

• Competitive start rate with shift differential along with quarterly bonuses and an annual review of compensation.
• Paid 6 week training that begins on 3/7/2022. Training schedule is Monday-Friday 9:00am-6:00pm
• Shifts start times vary from 7:00 am to 12:30 pm 7 days a week
• Extensive coverage for Medical, Dental, Vision insurance from top-notch networks of doctors and facilities with no waiting period
• 401k plan with company 2 to 1 match ($2 for every $1 you contribute up to 5% of your base pay for a total of 10%)- always fully vested
• Generous paid time off (21 days for years 1-5, and increases after that)
• 12 paid holidays per year
• Education assistance, adoption assistance, and commuter assistance
• Rewarding environment with opportunity for career advancement
• Employee stock purchase program allows employees to purchase Visa stock at a 15% discount

Basic Qualifications:

• Must have a High School diploma or equivalent

Preferred Qualifications:

• 1 or more years of work experience
• Customer service experience required. Prior experience in call center, financial industry, ecommerce, or technical environment is preferred
• Demonstrated commitment to the businesses key performance indicators and exceptional customer service
• Excellent verbal and written communications, interpersonal skills, strong team engagement, problem solving and multi-tasking skills required
• Must be able to have meaningful conversations that will lead to merchant loyalty and reduce merchant attrition
• Must have punctual, regular and consistent attendance

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.