Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility.

As a member of the End User Workstation Support team, The Asset Management Analyst is responsible for overseeing the management of inventory into and out of the End User Workstation Support team through its lifecycle. This includes receiving and tracking assets, inventory management of assets and peripherals, asset disposal, invoice reconciliation, quarterly asset audits, RMA process and asset reporting. 

Core Responsibilities

• Responsible for the daily activities of IT assets which includes placing inventory orders, requesting updates from asset management team, tracking shipments and delivery status, documenting updates within the support tickets, verifying asset data and updating our asset management system.
• Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed.
• Maintain an accurate inventory of all End User Workstation equipment by ensuring equipment is checked-in/checked-out and all transactions are tracked in the asset management system
• Conduct periodic inventory audits to validate accuracy of asset records
• Coordinate timely Asset Recovery from terminated employees for respective coverage locations.
• Report unrecovered assets by following our standard process to report missing assets.
• Coordinate with local shipping department for IT equipment retrieval (sending/receiving of IT boxes).
• Responsible for restocking of IT vending machine.
• Ensure that IT remains in compliance with audit guidelines for hardware assets.
• Creation and follow up of Return Merchandise Authorizations (RMA) machines for break/fix issues.
• Run Asset Management reports as needed.
• Work with our Asset Management Team on placing orders for IT equipment, reconciling orders, and forecasting inventory needs.
• Ensure IT assets are available to reduce delays with deployments, break/fix requests and to meet project implementation timelines.
• Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now. 
• Other duties and special projects as assigned.

Basic Qualifications

• A thorough understanding of IT asset management principles and methodologies.
• Practical experience with asset management systems in a medium to large IT environment.
• Ability to communicate effectively (verbally and written) with end users and IT staff.
• Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
• Detail-oriented, proactive, and highly organized while prioritizing work and multi-tasking.
• Constant improvement mindset to drive improvements of the asset management process/procedures.

Preferred Qualifications

• Demonstrable experience using enterprise asset management systems and working in IT Asset Management, Desktop Support and/or Help Desk.
• Understanding of key workstation products including but not limited to desktops, laptops, monitors, IT peripherals and software, across multiple platforms/vendors such as Dell, Apple, Lenovo, Microsoft, HP, etc.
• Excellent interpersonal skills: 
  • Ability to communicate effectively with wide variety of users, and technical teams
  • Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, regarding asset questions. 
  • Ability to support, and explain technical concepts to users at various levels of technical proficiency 
  • Effectively manage difficult or unpredictable situations 
• Ability to schedule and prioritize work.
• Ability to learn new technologies and procedures quickly.
• Working proficiency with standard ticketing and inventory management tools (i.e. Service Now, Eracent)
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.).

Consistently provide exceptional, pleasant, and courteous service to all End Users.

Work Hours:

• This position requires the incumbent to be available during core business hours.

Mental/Physical Requirements:

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 30 pounds.

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.