Director, Global Commercial Operations Strategy and Transformation

  • Full-time
  • Job Family Group: Sales and Business Development

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

CyberSource, a Visa company, is a world leader in e-commerce payment processing, risk management and payment security capabilities.

The Director Global Commercial Operations Strategy and Transformation role is a unique opportunity that calls for a skilled, hands-on, analytical business professional who will have a cross-functional responsibility in Sales Compensation and Deal Management for Cybersource. This person will be responsible for leading the strategy and implementation of various operational process improvements, business transformation projects, and related field enablement to drive broad scale within our global sales teams. The position will be a United States-based telecommuter reporting to Phil Goerbig, Global VP of Deal Management, Commercial Solutions, and Sales Compensation—with a flexible telecommuter location based in the United States.

This is a mid-senior individual contributor position, and as such, the candidate must possess strong business and financial acumen, be a problem solver, competencies in sales strategy and compensation, as well as project management to oversee the process improvements.  Our target candidate should ideally be a highly effective communicator with strong ability to influence others through analytical reasoning, creativity, and sound judgment.  Applicants should be comfortable challenging the status-quo in a sensitive, efficient, and constructive manner.   

Responsibilities

  • Support global sales compensation and deal management planning activities—focusing on transformational process improvements to support sales growth & productivity
  • Facilitate project meetings/timelines with cross-functional teams—such as sales compensation, pricing strategy, product, finance, & commercial operations teams
  • Assess existing processes and identify opportunity for ongoing improvements and project prioritization
  • Assist in analyzing the efficacy of existing sales compensation plan design and proposed changes on commissions, incentives, and budgets
  • Define communication plan & process to ensure appropriate Cybersource and Visa Stakeholder involvement, while creating content for related sales enablement
  • Partner with Finance and sales compensation leadership to develop & maintain aligned process & cadence for commissions budget planning, forecasting and accruals
  • Drive best practices for developing and maintaining governance for sales compensation and deal approval policies and procedures

Qualifications

• Basic Qualifications: 10 or more years of work experience with a Bachelor’s Degree or at least 8
years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years
of work experience with a PhD

• Preferred Qualifications: 12 or more years of work experience with a Bachelor’s Degree or 8-10
years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work
experience with a PhD

Other Qualifications

• Focus in Finance/Accounting
• Minimum of 3-years’ experience in enterprise sales compensation experience—preferably within
global SaaS or software technology companies
• Strong financial acumen, with experience in a P&L support function in a global, multi-channel sales
environment
• Ability to interpret and manipulate large financial data sets and conduct analysis/modelling for
internal business case development
• Experience in leading cross-functional program initiatives and facilitating collaboration across
Sales, Compensation, Marketing, Finance, Product, Technology and Customer Service organizations
• PMP certified with current credentials is preferred
• Exhibits strengths as a cross-functional navigator and consensus builder, with high financial
acumen and sales enablement skills
• Must be results-oriented, organized, able to handle multiple urgent tasks and must effectively deal
with ambiguity in a virtual work environment
• Exceptional influencing & presentation skills - thinks strategically to influence and drive tactical
execution, particularly in a growing matrixed organization
• Low Ego and strong desire to win as a team – pride of outcome mentality vs pride of ownership
• Knowledge and experience with Visa products seen as a plus

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Location:  The person in this position may be a full time telecommuter.  

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

 

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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