Risk Management Analyst (Open to Remote)
- Full-time
- Job Family Group: Risk
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
The Risk Management Analyst will help Visa and Cybersource clients manage the risk of taking payments (predominantly credit and debit card) online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Cybersource clients to implement these strategies using a combination of Visa, Cybersource, and industry tools.
Essential Functions
- Work with ~10-14 different ecommerce merchants to help them manage Cybersource risk management products to prevent online card fraud.
- Develop in-depth knowledge of Visa and Cybersource risk management solutions through research and testing in order to act as subject matter expert to clients.
- Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team.
- Analyze transaction data with a view to optimizing risk management strategies for clients.
- Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.
- Maintain a detailed knowledge of industry best practices and emerging trends and technologies within payment risk management.
- Deliver occasional training sessions to clients on the use of Cybersource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.
- Independent decision making required on daily basis.
- Required to interpret and analyze complex transaction data and identify patterns and trends, and make independent decisions on fraud screening configuration for merchants based on this work.
- Must be keenly aware of the responsibility involved in such a position, given that their recommendations for fraud screening configuration changes will affect which transactions are accepted or rejected by the ecommerce merchant.
- Occasional to frequent travel required for onsite training, assistance with implementations or periodic business review presentations.
Reporting Relationships and Interactions
- This role reports to the Solutions Delivery Manager, NA.
- This individual will be expected to interact effectively with direct line management and others at a similar level.
Financial and Organizational Scope
- Individual contributor executing Cybersource’s business strategy in region (Americas), ensuring that ecommerce merchants can transact confidently using Cybersource services, working within a global Managed Risk Services team, all working as individual contributors supporting ecommerce clients in their respective regions.
- No responsibility for a budget or cost center.
Travel requirements
- This position requires the Risk Management Analyst to travel for work 25% of the time. For international travel, a valid US Passport is required. Note that travel has been suspended company-wide during the COVID-19 pandemic and it is unknown at this time when travel will resume.
Qualifications
- Education and Experience
- 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA,
JD, MD, or PhD).
- Communication and Presentation Skills
- Communicates in a clear, concise, and relevant manner. Demonstrates agility in style as
appropriate. Delivers high quality, engaging verbal and written communications that are results-
oriented with relevant content. Customizes approach based on audience and direction of
discussion. Communicates consistently with internal partners.
- Consulting Expertise
- Establishes credibility with professionals at all levels. Provides clients with industry best
practices and challenge their status quo. Serves as trusted advisor and subject matter expert
for CYBS clients. Goals are regularly discussed and pursued, demonstrating an understanding
in clients’ evolving business strategies. Anticipates fluctuations in business relationships and
collaborates internally. Continually builds rapport to enhance the client experience and promote
retention. Proactively identifies anomalies in clients’ business trends and communicate with
appropriate urgency. Navigates discussions and recommendations with clients regarding
revenue capture, increasing client acceptance and decreasing manual review.
- Analysis
- Uses data to balance client goals, optimize strategies, and increase client acceptance.
- Effectively analyzes payment and fraud data to identify anomalies and make meaningful
recommendations to enhance performance. Uses a proactive approach to optimize clients’
strategies by leveraging both positive and negative data. Drives automation efficiencies by
identifying opportunities to reduce manual review and increase acceptance highlighting the
additional revenue gains made by the associated strategy adjustments. Contributes to the
continual enhancement of analytical tools.
- Industry Knowledge
- Understands the correlation between Risk Solutions and the ability to impact authorization
rates to improve acceptance. Gains knowledge through internal and external resources. Holds
proactive discussions regarding new fraud trends and enhancements in parallel with optimizing
strategy to mitigate fraud and maximize acceptance. Educates merchants on the basics of how
payment ecosystems work and has a general understanding of PSD2.
- Customer centricity
- Successfully addresses issues that put clients at risk. Incorporates a collaborative and
structured approach to critical issues, utilizing diplomacy and professionalism in all
interactions.
Preferred Competencies
- 3 or more years of work experience or more than 2 years of work experience with an Advanced
Degree (e.g. Masters, MBA, JD, MD).
- Experience with the Cybersource Decision Manager platform or another fraud solution.
- Language skills appropriate to clients within respective region.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.