Tandem Applications Support Manager

  • Highlands Ranch, CO
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Manager of Tandem Applications Support is a working manager role responsible for solving complex problems that have a high impact on the business.  It is an important leadership position responsible for implementing policies as they relate to our move towards different technologies while keeping the existing technology stack functioning at a high level.  This position will also need to mold the existing team into a highly successful support organization that is flexible to handle daily changes in priorities.  Key attributes are having the ability to make quick technical decisions (even if they are not popular), working with partners to decide on priorities, and expanding the team’s ability to support new products that introduce different technologies.  Successful candidates will have strong analytical and critical thinking skills.  In addition, candidates must enjoy teaching, sharing ideas and experiences.

Responsibilities

  • Maintenance and support of all applications/services running on the HP Nonstop Blade and X86 platforms
  • 3rd level Incident management for production and 2nd level Incident management for QA/Certification environments utilizing a 24x7 rotating support model
  • Research and implement bug fix programming changes and utilize development SME’s as appropriate
  • Partner with 1st and 2nd level support teams to identify and implement application fixes and enhancements to increase efficiency and ease of use
  • Work with application software development on the implementation and support of software maintenance releases
  • Ensuring team documentation is created and/or updated as necessary
  • Provide technical assistance to various business and technical roles within Visa DPS
  • Serve as support representative for cross-organizational initiatives
  • Cultivate, support and promote an organizational culture that provides for high performance, high morale, integrity and teamwork
  • Develop relationships cross organizationally to ensure problems are resolved promptly and effectively
  • Manage resource workloads
  • Employee performance management

Qualifications

Basic Qualifications
• 6 years of relevant work experience with a Bachelor’s Degree or 5 or more years of experience with an Advanced Degree
• 6 years of working experience on HP Non-Stop machines (Blades or Higher) utilizing Connex/Advantage application 
• 6+ years of HP Nonstop Application Development/Support experience using TAL/C/ENSCRIBE/NONSTOP SQL
• 6+ years of Payment Industry experience, specifically in Online Authorization/Switching Processing 
• 6+ years support and/or development role experience using GGS/MQ/PATHWAY/TACL
• 4+ years of working experience with secure file transfer Mechanisms - FTP using TLS/SSH/NDM Secure Plus

Preferred Qualifications
• 7+ years of relevant work experience with a Bachelor’s Degree or 6+ or more years of experience with an Advanced Degree
• 7+ years working experience on HP Non-Stop machines (Blades or higher) utilizing Connex/Advantage application
• 7+ years of HP Nonstop Application Development/Support experience using TAL/C/ENSCRIBE/NONSTOP SQL
• 7+ years of Payment Industry experience, specifically in Online Authorization/Switching Processing   
• 7+ years support and/or development role experience using MQ/GGS/PATHWAY/TACL
• 5+ years support and/or development role experience with file transfer Mechanisms – FTP/NDM
• Ability to solve complex software development/design issues
• Ability to write clean, coherent code following established coding guidelines
• Strong interpersonal, facilitation, and effective communication skills (both written and verbal) and the ability to present complex ideas in a clear, concise way
• Collaborative, team oriented style
• Strong people leader who thrives on teaching and mentoring
• Ability to work independently exhibiting strong multitasking and time management skills
• Strong analytical and problem-solving skills
• Strong communication (oral & written) skills including the ability to translate technical issues/concepts into ways for non-technical staff to understand

This position has a minimum base salary of $100,100 and a midpoint base salary of $130,100. The base pay may vary depending on job-related knowledge, skills, and experience. In addition, this position is eligible for annual bonus and equity.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

 

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Privacy Policy