As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

If you think you could support Visa as a Client Configuration Management Analyst, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

Client Configuration Management (CCM) provides implementation expertise and deploys changes in key applications for clients in Visa’s global payment network, VisaNet.  CCM analysts combine a unique set of soft skills such as delivering customer service, stakeholder management and planning with specialised knowledge of complex systems to implement exacting requirements in Visa’s test and production systems on behalf of Clients.

This is a client facing and an individual contributor role responsible for managing configuration activities and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance, but we will provide you with the systems training you need to succeed.

What we expect of you, day to day.

• Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets.

• Manage multiple types of configuration requests in support of client and Visa initiatives such as the addition of new system parameters to rollout a new service.  This involves the coordination and prioritisation of resources and tasks based on committed deliverable dates.

Client Engagement & Support

• Provide initial consultation and guidance on clients’ requests and needs,

• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact. 

• Participate and/or lead conference calls associated with client configurations – this may include internal and/or external clients.

• Attends project kick off meetings with client and Visa project team.

• Provide responsive, accurate, and timely communications to internal and external stakeholders.

Systems Management

• Review, research, and analyse each client configuration request in detail to ensure completeness and accuracy. 

• Ensure execution of all deliverables including ownership of implementation requests

• Prepare accurate estimation and processing of billable tasks.

• Provide problem resolution support for production and testing configuration changes.

• Provide 24 x 7 support for escalated inquires related to client configuration changes

General

• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).

• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.

• Responsible for the review and approval of other team members’ implementation work packets. These work packets represent the Visa system table changes involved within a client’s request and requires a review in multiple Visa applications.

• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments.

• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations).

• Contribute to department processes and procedures.

What we’re after…
• Bachelor’s degree in Business, Finance, Computer Science, or Information Technology, or equivalent work experience in a customer support role in software, financial or information services. Direct Visa experience is preferred.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent time management, organisation, and planning skills are essential.
• Demonstrate ability to articulate technical terms or processes into business language.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrate success in customer relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritise effectively and multi-task under deadlines.
• Working knowledge of client business drivers as it relates to their operations and processing services.
• Fluency in a 2nd European Language (German, French, Romanian, Polish, Spanish, Italian or Turkish) preferred