As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Cybersource, a Visa company, is a world leader in payment acceptance, payment processing, risk management and payment security. Product Operations support the architecture of Cybersource product offering and the primary drivers of product success and adoption by merchants, acquirers and technology partners.
 

This exciting opportunity is within Cybersource Alternative Payment Product team.  As the PSP Operations Manager, you will be responsible for managing the day-to-day business with all PSPs and be a voice for possible operational improvements.  You must be able to work independently, and drive escalation as required to ensure we provide a best-in-class experience for our merchants and acquirers. This position will work closely with the Product Management, Client Services, Underwriting and Revenue Operations teams to close open inquiries, complete onboarding and coordinate procedures, and interface with regional and global payment partners.
 

The candidate must possess strong operational acumen, coupled with communication skills and payments industry knowledge to drive the best outcome for the business.  This role reports to the Director of Alternative Payments.
 

Responsibilities:
•    Manage the technical relationship for PSPs that are part of the Cybersource Alternative Payments platform APIs
•    Maintain process for merchant onboarding of alternative payment. Liaise with onboarding, and underwriting.  Act as SME on future project to automate documentation onboarding 
•    Functioning as the relationship point of contact for PSPs to assist them in any of their business, operational or technical queries.
•    Work with product teams to maintain and update internal documentation on PSPs and payment methods.
•    Manage 2nd level support tickets from Client Services and tickets from PSPOPS email
Includes supporting PSEs, TAMs and other customer facing personnel to resolve issues related to live and going live with alternative payments
 

Professional:

• 5+ years with experience in Project Management or Program Management is an advantage
• Bachelors degree preferred

Technical:

• Strong understanding of Alternative Payments/payment methods
• Deep skills in analyzing transactional and technical issues
• Understanding of transaction logs and systems, databases and database tools
• Good skills with Excel and Tableau an advantage

Business:

• Excellent written, verbal and presentation skills; Ability to synthesize information into key messages appropriate for the audience.
• Strong attention to detail
• Must be organized, able to act independently, and able to switch rapidly between different projects in a fast-paced environment
• Disciplined and tolerant of ambiguity, with the maturity and capability to interact and influence across multiple organizational levels internal and external to CYBS and Visa.
• Ability to interact with partners; strong communication skills
• Works well under pressure and able to meet aggressive deadlines.
• Ability to adapt working schedule to business needs, which involves managing partners in time zones across the globe

Key Competencies:

• Committed to service excellence and added value through exceeding client expectations and anticipating client needs.
• Contributes effectively to achievement of organizational vision through teamwork. Adapts communication style to situations and audiences.
• Demonstrates emotional intelligence; understands team dynamics; builds constructive and effective relationships.
• Takes full ownership of a task, not deterred by internal issues. Retains composure under pressure; uses an appropriate balance of logic and emotion to resolve issues
• Uses knowledge of industry trends and best practice to support and drive change

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.