Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Position Summary: The Systems Administrator is responsible for providing systems support across, in particular the Visa corporate systems environment. This position requires applying root cause operation break fixes and other proactive maintenance activities to keep the services up and running. This is a professional level position and requires strong execution and analytical abilities. This role works independently and receives minimal guidance. This position is expected to interact with Systems, Database, Engineering, Asset Management, Product Development, Operations, Audit and Risk, and various groups within Technology.  This role must have strong communication and analytical skills.

Essential Functions

•       Responsible for the ongoing maintenance, security, and availability of Systems infrastructure based on business requirements and adhering to tight operations, security, and procedural models

•       Demonstrate a high level of technical expertise to support complex Unix Systems across all tiers, under minimal supervision

•       Operate in complex, highly-secure, highly-available, operations-centric datacenter environments and interact with other technology domain experts as required

•       This position requires a candidate with strong hands on technical Administrator professional with business acumen

•       Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers

•       This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills

•       Candidates will possess strong leadership and interpersonal skills and have experience working in large enterprise operational environments

•       Assist in change management processes

•       Improve the efficiency and help standardize current processes

•       Respond to and resolve incident and problem tickets

•       Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues

•       Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues

•       Participate in Service Improvement Meetings after an application outage

•       Respond to general inquiries

•       Document the incident in the tracking tool

•       Vendor contact for routine, documented incidents as well as operational problems

•       Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements

•       Resolve incidents and problems in accordance within defined guidelines and meet operational level agreements

•       Implement change requests and meet project deliverables within defined guidelines

•       Achieve and understand Service Level commitments for all open systems platform

•       Position will require shift based work hours.  Including, but not limited to, weekend and after hour shifts.

•       Provide automation solutions of manual tasks performed by infrastructure support.

•       Develop solutions using available tools and technologies and assist the global team in problem resolution by hands-on participation.

•       Support the development and incorporation of best practices and approaches into the company´s processes and methodologies.

•       Will work closely with areas across Visa including, Operations, Engineering, Service Product office, and Global Open System Development Lines

•       The candidate will be heavily involved in ensuring team meets all SLA's and team objectives.

•       Lead and participate in the determination of root causes for service failure and support escalation, using knowledge and experience of VMWare ESX vSphere, UCS,  Hadoop, Server, Blade technology (Cisco/HP/IBM),  IBM VIO, CentOS, Linux, GPFS & AIX

•       Work with Automation and orchestration tools to automate workload and provide self-service to end users

Basic Qualifications

• 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Unix Systems Administration Experienced
• Strength in scripting against UNIX/Linux/VMWare/Docker: Shell, Python, Perl & Power CLI. BAO or Ansible automation experience 

Preferred Qualifications

• Expertise in Virtualization technologies such as Docker, Kubernetes, Containers, OpenStack (HOS), VMWare ESX, OpenShift 

• Strength in scripting against UNIX/Linux/CentOS/VMWare: Shell. Perl, Python & Power CLI. BAO automation experience is highly recommended 

• Experience in Redundant technologies, Fault tolerance and storage technologies is required 

• Experience in system monitoring tools and performance analysis tools is required.

• Experience working in large, complex, enterprise datacenter environments  

• Ability to write technical design and build documentation for all aspects of Unix Infrastructure 

• Excellent oral and written communication skills, and strong inter-personal skills  

• Able to multi-task in order to meet goal of low MTTR (mean time to repair) 

• Strong ability to self-learn new Unix technologies 

• Experience supporting shared infrastructure i.e. HP blade server / Cisco Blade (UCS) / Dell Blade (UCS) Infrastructure (Dell, HP, VMWare), IBM Power Systems 

• Application development experience is also a plus 

• Individual should be self-motivated with the ability to work independently 

• Sound planning, organizational and problem solving skills 

• Candidate must have excellent interpersonal skills with ability to communicate effectively with both technical and non-technical customers  

• Strong project, organizational, presentation, and writing skills 

• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects 

• Ability to coordinate activities within cross-divisional and cross-functional teams 

• Unix and ITIL related certifications are preferred 

• Hadoop experience and certification preferred 

• Bachelor’s degree in Computer Science/Engineering or related field is preferred 

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.