Senior Learning Experience Producer/Instructional Designer
- Full-time
- Job Family Group: Human Resource
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
The Senior Instructional Designer / Learning Experience Producer is focused on designing, developing and delivering compelling and innovative learning products and experiences for our employees, clients and partners. In this role, you will apply your expertise in instructional design and demonstrate excellence in crafting modern learning solutions that drive business impact and performance. You will collaborate and build strong working relationships with all functions in Visa University to ensure end-to-end alignment from concept to delivery.
Responsibilities
Partner with the Commercial Colleges of Visa University to ensure alignment with key priorities and roadmaps
Work with Subject Matter Experts across Visa to understand the learning needs and build effective solutions that leverage the latest in technology and adult learning principles
Design and develop innovative, effective and highly scalable, global learning solutions for employees across Visa, using modern learning technologies and methods to meet business objectives and drive impact
Create immersive, engaging, and effective learning experiences over a variety of formats, including graphics, audio, and video
Draw on a variety of instructional design methodologies and technologies to innovate new learning solutions
Demonstrate proficiency in multiple learning formats, including layouts, templates, animations, and a diverse array of assets, to support our global audience
Engage with vendors as needed to scale and augment team capacity
Partner with operations and delivery to ensure your learning products can be easily implemented and get to market in a timely fashion
Manage multiple projects in a fast-paced environment while ensuring delivery of best-in-class experiences
Stay on top of developments in the industry and identify new and innovative learning technologies and approaches to take our products and experiences to the next level
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Qualifications
• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Preferred Qualifications:
• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• A collaborative partner and team player with 3-5 years of practical, professional experience in learning solutions design and development, preferably in a corporate environment within product and sales ideal
• Ability to translate content into a visual, multimedia experience, leveraging graphics, motion graphics, audio and visual design skills
• Demonstrated passion for developing awesome learning experiences with a true appreciation for audience needs, thoughtful design, rapid development, attention to details and a keen focus on the user experience and alignment to broader business strategies
• Puts into practice human-centered design/design thinking principles and methods to truly deliver against the source of the business issue or pain point
• Experience with designing and developing learning experiences in a variety of modern channels – embedded learning, MOOCs, videos, micro-learning, social, mobile, challenges, experiential learning, OJT, performance support, etc.
• Prior experience designing and developing emerging learning experiences including VR/AR, chatbots, adaptive learning, game-based learning and immersive scenario-based learning a plus
• Experienced using a variety of authoring tools (Storyline, Rise, Articulate, Camtasia, etc.)
• Strong knowledge of the Microsoft Office suite of products
• Experience with assessments and certifications helpful
• Self-motivated and able to work independently while driven to deliver to critical milestones
• Ability to form and engage in productive partnerships with critical internal stakeholders and subject matter experts
• Team player with the ability to work in an Agile, cross-functional team and collaborate with peers on larger projects and solutions
• Comfortable consulting with stakeholders within VU and with stakeholders as needed
• Proactive, takes initiative and demonstrates good judgment in a dynamic, changing environment
• Ability to adapt to change quickly, with enthusiasm and resourcefulness when tackling unfamiliar tasks and requests
• Intellectually curious and has a growth mindset
• Demonstration of strong written and oral communication skills
• Ability to prioritize own work, handle multiple projects simultaneously with a high level of accuracy and attention to detail ability to complete projects on time
• Experience with external partner relationships and vendor management
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.