Risk Manager

  • Almaty, Kazakhstan
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Purpose

Under the direction of the respective Line Manager the role has responsibility for payment cards fraud prevention, management of fraud, security and risk in the external Visa payment infrastructure in one or more countries.

Support implementation of the global risk management strategy in the assigned markets.

Ensure that the Country Risk Management Service Level Agreement is implemented in the assigned markets

Under the guidance of the Line Manager develop and implement country plans, including CNP Roadmaps, Country Security Plans

Through implementation of Country Risk Plans

1.           Achieve market-level fraud targets (issuing and acquiring, cross border acquiring and CNP acquiring)

2.           Manage client risk relationships (risk councils/forums, risk and security training, other)

3.           Manage country risk initiatives and projects

4.           Support execution of acceptance or data security compliance programs (e.g., AMP, MFP, GMCMP, AIS, other)

5.           Support deployment of risk solutions (e.g., AA, VRM, VVO, CPP, other)

6.           With Corporate Communications, manage Visa’s risk communications strategy

7.           Build relationship with industry stakeholders, government and law enforcement

Reduce fraud and minimize the impact of data compromises by seamlessly executing on the following areas:

1.           Manage investigation and arrest cases

2.           Manage data compromises (distribution of compromised accounts, coordinate communications with Corp Relations)

3.           Manage issuance of compromise-related alerts, updates and fraud-related articles for clients (BIN attacks, BIN Checking, merchant monitoring best practices, etc.

4.           Manage law enforcement, prosecution and regulators training seminars

5.           Support organization of Visa International Risk Summits and Sub-Regional Risk Executives Councils

6.           Responsibility for National Risk Councils for clients, merchants, regulators, vendors and LE

Principle Responsibilities/Key Results Area

1.           Develop country plans and secure agreement from country managers for key markets

2.           Create market level medium term (3 years) fraud mitigating roadmaps to address emerging fraud trends

3.           Working with Country Managers and BDM to ensure compliance to Visa risk programs (i.e., MFP, GMCMP, APM, GBPP, etc) and manage non-compliant clients back to compliance status

4.           Manage Visa Risk Councils in assigned markets; conduct regular meetings and use them to progress risk initiatives

5.           Achieve AIS compliance targets

6.           Support secure EMV Chip card roll-out, VbV implementation

7.           Reputation management and communications – With Corporate Communications, manage risk communications strategy for large account compromises. Develop risk communications plan in identified markets.

8.           Ensure expenses do not exceed budget allocated by the Head of Country Risk Management for the geography

9.           Manage major compromise cases according to the DCRP and DCRS process – analysis, account distribution, communications, follow-up, resolution etc.

10.         Manage fraud account case follow-up from clients, LE and regions

11.         Manage arrest cases – urgent account verifications, statements, affidavits, expert witness, LE information needs

12.         Conduct seminars for banking representatives, law enforcement,  prosecution and regulators training seminars

13.         Promote enhanced payment card fraud legislation and/or the need for improved prosecution standards

14.         Support Visa member banks in day-to day activities and execution of banks risk strategy

15.         Promote enhanced requirements to security of payment transactions and risk management in regulators' acts and regulations 

16.         Promote fraud risk management related cooperation with other payment cards brands if possible and legally permitted

17.         Promote Visa Global Payment System Risk Strategy with industry stakeholders and governments

KEY PERFORMANCE INDICATORS

1.           Fraud numbers

2.           Projects and initiatives – delivered to approved plan

3.           Performance feedback from clients, law enforcement and Visa country management

4.           AIS compliance of identified agents / merchants

5.           Services roll-out – meet client sign-up targets

6.           Compliance to risk management plans

7.           Communications – client and media feedback

8.           Arrest and sentencing trends

9.           Projects and initiatives – delivered to approved plan

Key Competencies

•            Good command of English and Russian. Both written and spoken.

•            Attention to details

•            Ability to work under pressure and meet deadlines

•            Client relationship and management skills

•            Negotiation skills leading to timely and acceptable resolutions

•            Solid interpersonal skills and working with cross functional teams

•            Excellent verbal and written communication skills

•            Development and preparation of executive level briefs

•            Self-directed and motivated

•            Able to work with little management oversight

•            Strategic management and creative thinking

•            Analytical in thought processes

Qualifications

Required Experience (education, skills - professional/technical/business)
At least 5 years risk management experience gained through consumer banking and card operations
Degree qualified, post-graduate qualifications preferred

• Computer skills in Microsoft Office and related software
• Data analysis skills
• Knowledge of LE operations
• Knowledge of card crime laws and prosecution
• Data Security Certifications / knowledge or relevant technical skills are an advantage
• Consumer banking and card operations experience
• Understanding Visa operations, products and services
• Risk management expertise
• Customer service experience
• Presentation and negotiation skills
• Training skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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