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At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

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Team Summary

Visa's Global Buyer and Seller Solutions – Connected Commerce team is looking for a highly motivated Sr. Associate Product Manager (Analyst) to join the Tap to Phone business. A business aimed to build and develop the ecosystem to provide software-based technologies that deliver delightful experiences for the entire ecosystem i.e., sellers, buyers, issuers, acquirers, and technology partners in developed and emerging markets.

The Associate Product Manager will be responsible for the execution of the global operations for Tap to Phone. The role will lead the business operations for Tap to Phone by collaborating closely with the Tap to Phone Regional and Functional leads to ensure an optimized program offering for Tap to Phone business partners. The role will need a comprehensive approach to program effectiveness by focusing on program processes, distribution channels, partner engagement, customer journey, and client support.

This position interacts with many global and cross-functional stakeholders, including various Product, Technology, Client Support, Data Analytics, and Business Function leads. This role is global and will need to balance regional and global opportunities to achieve overall program objectives. Accomplishing this will require a nuanced ability to collaborate across a complex and highly matrixed organization.

Essential Functions

• Define and drive strategic operational continuity and improvements across the Tap to Phone program.
• Determines business processes and responsibilities throughout the working team to lead cross functional efforts.
• Collaborates with stakeholders to identify needs, priorities, implications of tradeoffs, to determine operational priorities for the Tap to Phone program.
• Manage the end-to-end business process for partner engagement and solution certification and approval.
• Drives business processes through working sessions to assess gaps, roadblock, and bottlenecks in line with the defined business process methodology.
• Apply operational efficiencies through project management and governance with tools like RACI and process maps.
• Leads planning sessions to define strategic, operational, and organizational improvements to enhanced optimize the partner journey throughout the different interaction points.
• Diagnose process improvement opportunities and provide enhancement feedback based on process metrics.
• Analyze difficult and/or complex issues and introduce new approaches to create a structured approach to introducing improvements.
• Conducts data analysis to assess operational performance and to identify improvement opportunities.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.