Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

• Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Digital Mobile Products, Distributed Systems or Transactions) and resolve or manage the prompt resolution of all incidents.
• Participate/ facilitate in critical and major technical bridges or activities, leading and driving calls to resolution to meet group MTTR objectives.
• Correlate critical alerts on monitoring platform with actual system outages.
• Accurately and promptly assess/solicit the impact of a critical/major system/application outage.
• Exercise sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client service level agreements.
• Monitor, troubleshoot and attempt resolution on anomalies detected on various server operating systems and infrastructure.
• Analyze monitoring results of business critical infrastructure and services and provide recommendations to improve detection and resolution.
• Follow documented operations processes and resolution/escalation procedures.
• Resolve standard incidents promptly without escalation.
• Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards. Follow up on tickets assigned to the team to meet group objectives.
• Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.
• Propose and participate in the implementation of process/procedure improvements to better the department and services provided.
• Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.
• Offer effective/sound recommendations to address repetitive issues.

Additional Information:

Work Hours This position requires the incumbent to be available during core business hours.

Travel Requirements This position requires the incumbent to travel for work less than 10% of the time.

Mental/Physical Requirements This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.