As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Director of Program Management, Global Fraud Risk Model Products will be responsible for defining and owning the program management for a high-impact, fast-growing portfolio of payment fraud risk model products, including the smooth running of daily operations and end-to-end strategy for the first line of defense risk management. The person selected for this role will be responsible for identifying, as well as shaping and executing strategies against the biggest program management challenges we face today.

The person selected for the role will sit within the product team, while partnering with product managers, Data Science and frontline partners to streamline our product management processes, fine-tune internal workflows for client services, including transforming and coordinating model governance activities between Visa and the clients who use the products that leverage Visa models. In addition, this person will be the primary contact for coordinating activities with the Regional Client Servicing teams, Department-level 1st Line Risk Management function, and Enterprise-level 2nd Line Risk Management functions. The person will also be the primary representative for Global Fraud Risk Model Products in client meetings involving Client Servicing and Model Governance topics.

Responsibilities:

Model Governance and Model Risk Management:

• Shape and execute strategies to provide assurance for the model governance internal and external communications, risk, and compliance operations.
• Manage the model governance program to ensure appropriate internal control, review, maintenance, reporting, and handling of model governance documentation.  This includes development of standard processes, templates and training for model management and model governance.
• Serve as single point of contact in client-facing and internal meetings regarding model governance topics for the Global Fraud Risk Model Products team
• Drive internal and external education of model governance trends and Visa strategy, anticipate and streamline client-driven activities through standardization and securing buy-in of support levels needed, introducing revenue model where appropriate
• Thought partner with central Risk Management teams to develop and maintain policies related to model management and governance in line with regulatory requirements (e.g., OCC 2011/12)
• Define the standard and the delivery of model independent testing for Visa clients

Program Management:

• Drive strategy definition and execution of program management processes
• Drive the planning and execution of prioritized program initiatives
• Provide the processes and systems that enable efficient tracking, reporting and follow up on risk and model metrics with product managers
• Partner closely with leaders to align goals and operational metrics in support of the team’s strategic planning and review process
• Partner closely with leaders and products managers to align goals and operationalize processes to maintain the health of our product portfolio and associated cross-team/department programs
• Participate/Lead in Risk Management working group and committee forums
• Serve as a risk thought leader, consultant, and project lead for critical initiatives
• Serve as process innovator, and lead for internal client-servicing process design and transformation initiatives

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.