As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Summary

At Visa, we believe that economies that include everyone everywhere uplift everyone everywhere. A key way we bring this to life is through our commitment to inclusive, equitable and sustainable economic growth. Our focus is on driving initiatives that use the scale of our network, our products, our financial resources, and the collective expertise and commitment of our employees, to reach those traditionally underserved, providing them with access to resources that can help improve their economic livelihoods, businesses and communities.

Visa’s reputation and scale as a brand, trusted network and partner globally presents an amazing opportunity for impact. It’s an exciting time to join our team as we’re in a new stage of our purpose work across the business and brand, which is creating impactful programs driving societal outcomes and requiring new, creative approaches to storytelling, internally and externally.

We’re looking for a Senior Manager, Global Corporate Responsibility (CR) Communications to join this growing team at this exciting time. The Senior Manager will be an integral part of the team, responsible for supporting communicating Visa’s purpose, social impact and sustainability work to internal and external audiences. The role will include leading on communications programs that promote the positive impact Visa has on consumers, merchants, financial institutions and governments around the world.

Responsibilities

The Senior Manager, Global CR Communications, will devise programs, initiatives and communications to drive the implementation of internal and external communications supporting Visa’s CR business partners (including Social Impact, Visa Foundation, Sustainability and Inclusion & Diversity). Additional responsibilities include:

• Partner with Senior Director, CR Global Communications to ladder Visa’s Purpose/CR work up to Visa’s broader global thought leadership platform.
• Develop and drive implementation of internal and external communications strategy, in partnership with CR leadership team and Corporate Communications to ensure delivery of cohesive multi-stakeholder communications plans.
• Identify and manage Purpose/SR content (e.g. messaging, briefing books, one pagers) and identify opportunities for cross-functional synergies and campaigns.
• Iterate and contribute to Visa narrative on key purpose/CR themes that illustrate our corporate purpose – working in partnership with Visa leadership and key business partners – across geographies and social impact sub-functions.
• Manage thought leadership and speaking opportunities for CR leadership, in partnership with PR agency partner, including development of briefing books, speaker prep, media relations follow up, social media amplification, etc.
• Partner with the content team and agency resources to leverage digital, social and mobile platforms to drive owned earned and shared channels to engage current and prospective employees and build Visa’s Purpose story.
• Drive best-in-class communications for Purpose, including but not limited to experiential, marketing collateral, promotions, news releases, events (internal and external), fact sheets, executive briefing materials and social/digital content.
• Drive reputation building stories with a global view and coordinate with regional communications partners to drive programs.
• Develop and nurture relationships with media and event platforms – both nationally and globally –to promote Visa’s Purpose/CR story.  
• Ensure success is met by defining key performance indicators that are aligned with business and brand goals.
• Support ongoing budget management and account management support.
• Reports to Senior Director of Global CR Communications.

Basic Qualifications

• 8 years of relevant work experience with a Bachelor’s Degree or 5 or more years of experience with an Advanced Degree (e.g. Masters, MBA)

Preferred Qualifications

• Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 9+ years of marketing, public relations or communications experience. Previous agency experience preferred.
• Experience program managing, developing comms plans and content calendars across multiple platforms.
• "Hands-on" team player with outstanding project management and execution skills.
• Self-starter and problem-solver, who is nimble, flexible and comfortable working in an environment where priorities can change quickly.
• Outstanding media relations skills, with experience pitching and developing stories and cultivating media relationships over the long term.
• Experience partnering with legal, government relations and public affairs partners
• Skilled at using social media / content creation to advance reputation goals and in response to crisis situations.
• Track record developing and implementing compelling narratives to advance corporate reputation.
• Experience in partnership development for social purpose platforms.
• Ability to communicate information effectively and accurately, verbally or in writing. across multiple disciplines. Can synthesize large amounts of data and distill key points clearly, succinctly and quickly
• Proven ability to think ahead, engage proactively and take initiative.
• Self-starter. Able to work independently as needed.
• A blend of agency and in-house experience preferred.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.