Sr. Analyst, Business Strategy & Operations

  • Full-time
  • Job Family Group: Management

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Data, Security, and Identity Products (DSIP) team at Visa focuses on developing data centric products to drive better outcomes for Visa clients and ultimately their customers. As one of the product portfolios in Visa’s value-added services business, DSIP has experienced high rates of growth year over year and is expected to grow at a significant state over next 5 years. Our products are used to address clients’ needs in the following areas: benchmarking and operations; marketing; underwriting; authorization optimization; and seamless authentication.


In DSIP, we love data and believe it accelerates innovation and empowers individuals, businesses, and economies to thrive. We make the insights from Visa data easy to get so clients can focus on using them, and we connect insights to execution engines so clients can act on them faster. We deliver insights and action through web applications, APIs, and integrations with execution platforms.


We created a commercialization function to accelerate our ability to achieve our revenue goals with solid understanding of product users, buyers, and market opportunities. This commercialization team, affectionately known as Accelerated Commercialization Team (ACT) is made up of 4 primary workstreams:
• Strategy – connect client needs & product value propositions to identify revenue opportunities
• Go to market acceleration- launch & drive demand
• @ Scale – scale sales & distribution
• Portfolio Growth – optimize & grow revenue


Commercialization is a set of overlapping activities that involve multiple functions across the organization simultaneously. This role is for a Sr Analyst/Manager to support the strategy function on our ACT team, working for the Sr Director Commercialization Strategy. This candidate will need to clearly understand the needs our customers, external drivers that impact our business, and the lessons we learned through initial market offerings and logically connect these to implications for our commercialization strategy. Given that we love data, success for this role will be grounded in a fact base we can share with leadership to communicate a clear outlook for opportunity. The following activities will be key during the first year for this role:


• Identify market problems, assess competitive offerings, and analyze customer feedback to evaluate market dynamics and anticipate customer needs
• Coordinate efforts to develop and iterate product value props based on client need to ensure product-market fit
• Develop and provide regionals teams with use cases (toolkits, research, competitive analysis, solution bundles) to sell into markets in structured, client-centric approach
As mentioned, this individual will support the team that will be responsible for driving global and regional alignment and setting strategy for products, services, and solutions to all product lines under Data, Security, and Identity portfolio. This role requires a blend of strategy and analytic skills; this person should understand the Payment industry, the broad market trends, and how to connect these to arrive at solutions and tactics that will support the scale of our products to relevant customers. The work will support solution development across DSIP products, collaborate on product strategy, and serve as an input to Go-To-Market and @ Scale activities.
Initial tasks will include:
• Craft a process flow starting with the identification of a client need and go all the way through billed revenue through the sales process; create a value matrix for product suite
• Lead and execute various analysis to gain in-depth understanding of product users and buyers (e.g. customer segmentation, market analysis, penetration analysis) to support the strategic recommendations
• Establish a process to synthesize client feedback and bring forward recommendations to improve products delivered to market, the sales process, and the customer experience
• Partner with global & regional product teams to evaluate marketing sizing and to create data-driven business cases for achieving near term and long-term goals
• In partnership with GTM Acceleration leaders, shape go-to-market strategy and positioning of products and services through a strong understanding of clients’ and partners’ core business drivers
• Collaborate closely with @ Scale leaders to support a shared understanding across regions and channel partners analytics, insights, best practices to support scaled sales and distribution models
• Collaborate with Global & Regional Product, Client Delivery, Marketing, Technology teams in addition to across ACT workstreams

Qualifications

Basic Qualifications

• 5-7 years of work experience with a bachelor’s Degree or an Advanced Degree (e.g. Masters/MBA/JD/MD)

Preferred Qualifications

• 8+ years of experience in product strategy, commercialization strategy, consulting, or business analysis with exposure to Payment industry
• Flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty
• Track record of high-performance and analytic rigor
• Track-record of organizing, developing, and executing strategy projects that deliver actionable results
• Strong interpersonal, leadership, and communication skills to influence and instill confidence with stakeholders at all levels and in all functions/geographies
• Analytical, organized, accurate, and detail-oriented with fact-based consultative discipline
• Team oriented, collaborative, and results driven
• Demonstrated success working across workstreams effectively; leading cross functional projects/initiatives that support complex business problems

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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