Design, Research & Accessibility

  • Austin, TX, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.


Job Description

Visa is heavily investing in its Global Product Design Team to help support its growing digital product line. Visa Global Product Design is comprised of five specializations: Design, Research & Accessibility, Design Engineering, Design Operations and Content Creation & Design Strategy. Design is looking for a Senior UX Designer to join our team.  

We believe that great design has the ability to engage and inspire users, and we strive to rethink and redefine how users interact with Visa's applications and products. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success 

We are looking for various levels of experiences that include more junior roles up to the advance level tenure. This would include both individual contributor roles and people manager roles. The roles will give opportunity in designing usable, accessible, and engaging user experiences for Visa's digital product line. The more senior roles will play a critical role in helping craft the end-to-end commerce journeys for partner payment platforms and direct to consumer payment experiences.  You will drive the vision for what a world class digital payments experience should be. You’ll be responsible in developing elegant and simple experiences that help solve complex business and design challenges.  This is an extraordinary opportunity to influence customer experiences at Visa with high impact and scale. 

We prefer candidates be located in one of our Design Research hubs—Austin, San Francisco, Foster City or New York City, but are open to other Visa locations  

Role responsibilities include:

  • Test and analyze existing web and mobile applications for accessibility issues, and work with developers and designers to define and implement solutions
  • Utilize the internal and centrally managed Visa Global Accessibility Requirements (VGAR) for auditing & remediation, consulting and consistent implementation of compliant applications and experiences
  • Partner with product managers to help ensure requirements and stories fully represent users with disabilities
  • Partner with designers and developers to ensure designs and pre-development technical decisions will produce accessible products
  • Partner with QA staff to ensure compliance with accessibility test plans and catch all issues
  • Collaborate with various teams’ management to define and implement a plan to grow their respective accessibility maturity over time
  • Support accessibility knowledge base and company-wide accessibility requirements
  • Conduct in-person and virtual trainings, as well as produce content for trainings
  • Work with a diverse and distributed team in a fast-paced environment with quick iterative cycles

Essential Functions 

  • Expert knowledge of visual, UI and interaction design principles with an eye for details and consistency   

  • Ability to navigate complex, cross-functional organizations—sometimes with competing agendas and differing values—while building partnerships and engaging with colleagues across functions, levels and geographies 

  • Will to foster collaboration inside and outside the team, as well as evangelize and promote UX internally 

  • Ability to juggle several high-level projects while delivering A-level work on all of them 

  • Excellent observation, communication, presentation and problem-solving skills 

  • Fully fluent in English and able to understand and be easily understood in English 

  • Knowledge of accessibility guidelines and best practices 

  • Experience with web analytics or data visualization a plus 

  • Experience with tools like InVision, Figma, Mural, and dScout 

  • Experience managing legal and privacy considerations and processes for user research  


Basic Qualifications
• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.

Preferred Qualifications

• For Accessibility (Design) Researchers, 2 years of relevant experience with Bachelor’s degree or equivalent, with demonstrable experience in accessibility (Section 508/WCAG) analysis, design, and testing as well as working with teams to design and implement accessible resolutions to existing issues.
• Experience in WCAG 2.0/2.1, Section 508, ADA, other accessibility laws and standards
• Experience working with supervisor in helping teams evolve from no accessibility to strong, sustained accessibility built into their structure, process, culture, and products.
• Experience in ARIA (Accessible Rich Internet Applications)
• Experience using common accessibility testing tools as well as Screen Readers such as JAWS, NVDA, Talkback & Voiceover
• Knowledge of HTML5, CSS, JavaScript, iOS, and Android development
• Experience with web and native mobile accessibility
• Passion for making websites and applications accessible to all users
• Thorough, methodical, and creative with extreme attention to detail
• Experience in time management as well as working & finding answers to questions independently with minimal direction from supervisor
• Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills, must be able to communicate clearly, be easily understood, and build rapport with others easily.
• Fully fluent in English and able to understand and be easily understood when communicating.
• Understanding of SDLC and the technical and business challenges that come with development of a product
• Understanding of UX and the design techniques and principals involved in the production of conceptual prototypes and wireframes
• A team player who is happy sharing credit, and looks to succeed by raising up one’s colleagues, putting the success of Visa ahead of personal gain.
• Proven ability to thrive in a virtual team environment
• Experience working with complex business and functional requirements.
• Experience in Dev, QA, or technical/management consulting a plus
• Experience with supporting key stakeholders in a consulting role.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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