Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Endpoint Operations supports the Visa-developed software running on Visa-owned compute infrastructure - ensuring the reliability, availability and security of consumer digital commerce. This infrastructure provides our Financial Institutions / Clients connecting to Transaction Processing services their first electronic contact with Visa. When the server is located at the Client site Endpoint Operations also deals with provisioning life-cycle and maintenance of the appliances.

As the manager of the endpoint operations teams, you and your counterpart in SG will lead a team of System Administrators responsible to monitor, maintain, mitigate and remediation of any issues that impact our service to the clients 24 hour, 7 days a week  

You are responsible for the technical, managerial and service delivery aspect of the endpoint operations support team. Your responsibility includes planning team schedule, workload distribution, lead troubleshooting call, managing incident queue, provide reports for incident and performance matrix measure against team goal and Service Level Agreement. As this is a technical and hands on role, you will be required at times to step in and get involve in technical troubleshooting and lead troubleshooting call as incident commander. You will report the the Vice President in US and work with him to help the team grow and develop.

Your standard working hours is India time Monday to Friday from 8 am to 5 pm. However, there will be time where you may need to work outside of the standard hours due to operation needs and to meet with senior management and teammate working in other timezone. There are occasional need to travel outside of US to work for projects or workshops but this should be minimum.

We are looking for self-motivated individual who are passionate about system stability and high availability, automation and self-service development. 

Essential Functions:

• Oversees and monitors day to day transaction processing and/or servicing in order to achieve optimal productivity by managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. 
• Coordinates complex operational issues and/or resolution of client escalations. 
• Motivate and inspire team member reporting to you and helping them on their career development.  
• Demonstrate Visa Leadership Principles to lead, inspire, engage and delivery as One team at One Visa. 
• Provide reporting to management and identify opportunities for improvement, automation, exploring new ways of doing things. 
• Developing team technical capability and soft skills.