Director, Global Brand Communications

  • San Francisco, CA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Visa is looking for a Director of Global Brand Communications to help bring Visa's brand to life through campaigns such as: Visa's women's economic advancement program (She's Next), Small Business, Brand/Marketing and Sponsorships. The right candidate will have a passion for purpose-led business initiatives, high-impact storytelling, and an ability to creatively use Visa's sponsorship platforms in ways that support Visa's largest business priorities. Visa is the only brand in the world that is a major sponsor of the NFL, FIFA, Olympics/Paralympics and US Soccer Federation, and each presents an opportunity to execute high-visibility communications campaigns.

This candidate will play a key role in managing overall communications planning, media relations, events, speaking engagements, and collaboration with both global communications colleagues and cross-functional communications partners (i.e., employee, client, product, etc.). The ideal candidate will exhibit a clear understanding of the changing media landscape, strong research and problem-solving skills, creative thinking, project management expertise, a global mindset, and the ability to thrive in a fast-paced, deadline-oriented environment.


  • Global and NA Communications support for Women's Economic Advancement, Small Business, Brand/Marketing and Sponsorships
  • Support Women- and Small Business-focused activities at a campaign level from across multiple business teams across Visa
  • Develop relationships with key influencers and media following small business, technology, marketing and sports marketing trends and work directly with internal clients and partner communications teams
  • Build and execute communications plans, taking ownership of strategy, planning as well as tactics and outcomes
  • Work with Visa's broader regional communications team around the world, informing them of developments and announcements that can be used across multiple regions
  • Build strong internal relationships with business partners and communication colleagues
  • Train executives as required on message development and presentation delivery
  • Assist with budget tracking, opening scope of work requests, managing and reconciling purchase orders and complete timely receiving in accordance with Visa policies
  • Experience turning data/research into storytelling
  • Assist in creation of written materials, including but not limited to: news releases, blog posts, fact sheets, executive briefing materials, opinion pieces, and related campaign assets
  • Collaborate with the corporate digital content team to leverage social media channels to amplify campaigns and support core media relations activities - have a digital first mindset
  • Work with partners to manage third-party initiatives and announcements


Basic Qualifications:

  • 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

  • 12+ years public relations experience with a Bachelor's Degree, or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD, ideally with a mix of agency and internal positions experience
  • You are creative, curious, positive and high-energy individual with an ability to execute
  • Highly effective project management skills and proven track-record of managing projects within a highly matrixed organization or teams
  • You are comfortable collaborating - you're at home working with cross-functional teammates whether they sit in marketing, legal or government relations
  • You are a proactive self-starter - doesn't wait for direction
  • Inquisitive with strong independent, can-do attitude
  • Experience working on large campaigns/events that require cross-functional collaboration
  • You have exceptional writing and editing skills
  • You are effective at problem solving
  • Excellent verbal communication, including interpersonal and presentation skills
  • Sense of humor and passion to do great work!


Additional Information

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

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