Director - Business Operations, O&I

  • Highlands Ranch, CO
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Visa’s Technical Program, Project and Business Management team in the Operations and Infrastructure (O&I) group is looking for an experienced manager to lead O&I’s Business Operations team.

Roles and Responsibilities:

  • People Manager for Visa’s Operations and Infrastructure (O&I) Business Operations team
  • Responsible for developing and maintaining O&I’s Global Workforce Plan
  • End to end ownership of Position Management program; from initiation to approvals and compliance
  • End to end program management of Approval Process for hiring, promotion, contractors, and travel approvals
  • Program management for Pro Fees contracts from procure to pay
  • Support global organization of 2500+ person workforce plan including FTEs and Contractors
  • Influence O&I’s long-term workforce plan vision and strategy
  • Build and maintain O&I Reports, including and not limited to Workforce, Budget, IT Service Management, and Compliance
  • Interact with senior and executive leadership team members
  • Cross functional coordination and collaboration across O&I, HR, and Finance
  • Draft, coordinate, and facilitate communications and announcements on behalf of O&I
  • Mentor and coach junior team members


Basic Qualifications:

• 12-15 years of work experience with a Bachelor’s Degree or 8- 10 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or 6+ years of work experience with a PhD

Preferred Qualifications:

• Strong knowledge of enterprise Operations and Engineering teams consisting of IaaS, PaaS, applications support, network, systems, storage, database, and middleware stacks
• Experience building presentations for staff, leadership, and C-level teams
• Experience managing budgets for pro fees, travel, training
• Experience managing global workforce with at least 1000 FTEs
• Project and Program management using PMP/Agile methodology
• Strong written and verbal communications skills
• Exceptional collaboration and partnership skills with the ability to work in a global environment and drive consensus in cross-functional teams
• Self-starter requiring minimal oversight to resolve ambiguous issues
• Payments industry experience desired

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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