As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

As a working student at Cybersource, a VISA Solution you will be joining a dynamic and inclusive environment. You will be part of the Release and incident management team which is responsible for coordinating the software releases and resolving production incidents. As part of this role you will.

Essential Functions

• Working closely with the Incident manager on daily tasks:
• Cooperating and communicating with the stakeholders to resolve incidents.
• Continuous improvement process for incident and problem management.
• Work together with on-call team to make sure incident process is followed.
• Create monthly SLA and performance reports.
• Document new process, update the current documentation
• Helping with release management.
• Helping with Business Continuity Management.
• You will be encouraged to propose improvement ideas and initiatives

Basic Qualifications:

• You are in the last year of your Bachelor’s degree in Computer Science or equivalent.
• You are eager to learn the skills required to deliver features to production
• You have a growth mindset and want to take on new challenges outside of your comfort zone. 
• You possess good communication skills and you welcome the opportunity to collaborate in a tight knit, agile team-oriented group. 

Preferred Qualifications:

• Basic understanding of Software Development Life Cycle.
• Confident in using Excel, Atlassian tools (Jira, Confluence, Trello), any other task management tool.
• Strong time-management.
• Good written and spoken English.
• Highly driven, resourceful and results oriented.
• Basic understanding of service support processes. Incident and problem management would be a plus.

Work Hours:

• 20 hours per week 

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients