Infrastructure Operations Senior Manager

  • Basingstoke, UK
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of digital commerce on any device for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.


If you think you could support Visa as a Operations Senior Manager - Compute we want to hear from you – together, let’s make Visa a great place to work.

Job Description

What’s it all about?

As a Operations Manager, your primary responsibility will be to lead a diverse global team responsible for the management and support of Visa’s global Compute infrastructure and implement/drive improvements based on the ITIL framework.

This will involve managing a local team of engineers in the UK region and working with the leadership team of Compute Operations across various geographical locations such as US and Asia Pacific.

You will also work closely with the leadership teams from Compute Tools, Compute Engineering, Compute Architecture, and other cross-functional teams who manage systems and applications that help to drive efficiency and improvements in supporting/managing the Compute Infrastructure, review/enhance processes and implement new technologies.

This position is within IRE (Infrastructure Reliability Engineering) – Compute Services team that architects, engineers and operates Visa’s global Compute Infrastructure. The candidate will be responsible for managing the day-to-day functions of the 24x7x365 Operations team and will be required to ensure proper change management and incident escalations processes are defined, followed, etc.  This includes ensuring the team maintains audit compliance and delivers on corporate/departmental goals and metrics. This role is expected to participate in devising the technology strategy and operating standards for Visa’s Compute infrastructure. This position is expected to interact with Systems, Database, Engineering, Asset Management, Product Development, Operations, Audit and Risk, and various groups within Technology. This role must have strong communication and analytical skills. The IRE team is centred on hiring and developing diverse talents who are passionate about building and operating state-of-the-art infrastructure through technology and innovation.


What we expect of you, day to day.

  • Manage service availability, reliability & supportability initiatives to improve performance & uptime.
  • Managing a heterogeneous infrastructure environment comprising of different flavours of hardware (HP, Dell & IBM) and Software (Linux, AIX, CentOS and Windows OS).
  • Manage enterprise virtualization technologies including VMware, Docker, Kubernetes, OpenShift & Hyper-V.
  • Experience & exposure to cloud-based technologies like AWS, Microsoft Azure, Google Cloud Platform.
  • Strong knowledge & experience in system monitoring tools & techniques supporting unattended operations.
  • Capable of prioritizing and managing high volume workloads from multiple sources, working to strict SLA’s
  • Drive bottoms-up improvements for compute operations (including Level-1 & Level-2 Incident management, Change management and Problem management)
  • Customer/partner engagements to represent operational concerns/needs.
  • Mentor technical staff and drive programs to improve overall effectiveness and efficiency
  • Establish best-practice methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics-based KPIs.
  • Lead the innovation/development of Compute operations processes and tools from concept to delivery with a focus on new technologies, particularly virtualization, SDN and big data analytics.
  • Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of Compute operations.
  • Mentor, manage and motivate a high-performing team of senior professionals and set clear priorities to achieve department goals and KPIs.
  • Strong technical, analytical and troubleshooting skills and an ability to explain technical concepts and provide guidance to staff.
  • Support adoption of new technologies and tools recommend capability improvements to compute engineering and assist in lab POC
  • Drive coordination, consensus, and execution to mitigate cyber security risks and emerging threats in a dynamic environment.
  • Govern security remediation process (vulnerability assessment and patch management) for compute infrastructure
  • Good understanding & knowledge of OS hardening and systems security.
  • Assist in the development of a strategic roadmap to ensure service level targets & compute operations goals are met.
  • Work closely with various compute functions (tools, engineering, and architecture), and other cross-functional teams to drive efficiency and improvement.
  • Ensure compute operations are conducted according to governing standards, and in compliance with various audit and regulatory requirements.
  • Participate in disaster recovery/business continuity activities, as needed.
  • Establish standards and governance in future acquisitions to mitigate risk and maximize stability.
  • Provide subject matter expertise in interactions with partners & customers and program managed collaboration projects both internal & external.

You will be required to be on call at weekends for this position

Participate in an on-call weekend rota and be available for SWAT calls. Dial into calls and allocate resources to perform SOP, keep main bridge updated with SOP progress, ensure that appropriate escalations are completed to Vendors, and SMEs etc. Once SWAT is over send  out the SWAT report. If SWAT is ongoing handover to the next shift.


What we’re after…

  • Extensive experience with a bachelor’s degree or substantial work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or work experience with a PhD - in engineering, computer science, or related field

As the ideal candidate, you should be a proven leader of technical teams in a diverse, fast paced environment. ​The following qualifications are required for the role: ​

  • Extensive experience in technology, information security, and/or compute administration; with mid-level experience in management role
  • With current or held advanced compute technical certification (e.g., VCP, RHCSA/AWS/CKA/GCP, or relevant industry certification etc.).
  • Experience & exposure to cloud-based technologies like AWS, Microsoft Azure, Google Cloud Platform.
  • Exposure to storage clustering software like Spectrum Scale, ScaleIO will be value added.
  • Experience or background with automation using Ansible and/or Python would be desired.
  • Experience leading a large Software/Tools Development team or compute engineering / operations team.
  • Experience leading a compute operations team that manages enterprise level infrastructure.
  • Hands-on experience in deploying large scale compute technologies.
  • Proven track record of driving change and transformation in compute operations processes, tools and technologies through metrics driven, KPI based methodologies, and an evidence based operational improvement and decision-making approach to best meet business objectives and priorities.
  • Prior experience in driving and leading enterprise technology and cultural transformation programs.
  • Demonstrated understanding of tools and technologies in compute operations ecosystem.
  • Demonstrated consistent and steady growth in career.
  • Prior experience in multi-vendor networking/shared-infra technologies.
  • Great communicator and able to drive consensus across diverse/global technology teams.
  • Track record in developing next generation leaders.
  • Demonstrated experience of metrics driven management with accountability.
  • Good analytical skills (able to develop and produce meaningful reports from multiple streams of data)

Additional Information

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!


Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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