At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Corporate IT is searching for a Sr. Business Analyst within our End User Operations (EUO) team. As a key member of the team, you will provide direct support to multiple functional lanes within EUO to define requirements, onboard new technologies and define key performance metrics. You will leverage your strong collaboration skills and deep understanding of working structures within EUO to ensure new or existing services are on boarded quickly and on time.  Working collaboratively with the stakeholders, you will lead the initial implementation issues and oversee ongoing improvement/enhancement efforts. 

Essential Functions 

• Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved. 
• Eliminate complexity in Technology's ability to deliver IT services, while meeting service level agreements. 
• Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption. 
• Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver them and use for continuous improvement. 
• Manage relationships with other process management teams to provide a consistent delivery framework. 
• Work with the requirements, documentation and training teams so processes are implemented in the tools, documented and process users trained in their use. 
• Work independently to research subject matter. Interact with IT development, operations, IT quality and product management groups to obtain and exchange information. 
• Create and maintain project plans. 
• Represent the team in planning and review meetings with IT project cross-functional stakeholders. 
• Communicate status of project to team members, clients and departmental management. 
• Manage the projects, work with all partners to ensure deadlines are strictly adhered to. 
• Understand Business Requirements and be able to translate them into a Business Requirements Document 
• Build Pivot Tables/Macros and perform statistical analysis in Excel 

Basic Qualifications 

• 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD. 
• 8+ years of relevant business analyst or equivalent experience 

Preferred Qualifications 

• Experience providing operational support 
• Self-motivated, results oriented individual with good judgment, strong common sense, and excellent attention to detail. 
• MBA and/or Lean Six Sigma or ITIL certification is a bonus 
• Demonstrated ability to meet deadlines and commitments in an environment which requires multi-tasking among concurrent tasks and projects. 
• Competent  written and verbal communication skills, in particular, a demonstrated ability to effectively communicate technical terms/processes into business language and solutions; effective and confident presentation skills 
• Working knowledge of payments industry, a plus 

Working Hours

• Incumbent expected to work during standard business hours

Travel Requirements

• Incumbent expected to travel <5% of the time

Physical Requirements

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.