Product Manager, Consumer Products DRC - West Central Africa

  • Kinshasa, Democratic Republic of the Congo
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 65,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and cheques. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Purpose: Support the strategic development of Visa’s business in DRC covering initiatives related to Core Consumer Products (Debit, Credit, Prepaid), benefits and innovations across markets in DRC.  

This role will also be responsible for the selling in and optimization of Visa’s Data Products, which include data-driven applications, APIs, and software-as-a-service platforms for key Sub-Saharan Africa markets.   

Scope: DRC & other key markets across Sub-Saharan Africa, based in Kinshasa, DRC.  

Important: Candidate must be willing to travel to Clients


Key Result Areas:

o   Provide product support of strategic initiatives for DRC.

o   Assess and leverage appropriate business models, products, solutions and successes throughout Visa regionally and globally.

o   Have a good understanding of the industry in which Visa operates. Assess and develop plans which identify and address Visa’s position with competitors, threats and development opportunities for the Visa business.

o   Achieve key business objectives through promotion and management of Visa affluent products, Visa data products, product benefits and services, partners and with Clients.

o   Take an active role in the engagement of Clients buy-in to core and data product related and strategic initiatives.

o   Provide core and data product support – through management of local subject matter owners, key benefit partnerships, and co-ordination of regional and global subject matter experts.

o   Provide general support of Visa’s products through to Clients – particular emphasis on affluent and benefit platforms in addition to marketing efforts.

o   Prepare and execute product development, support plans and their implementation within Visa.

o   Work with local Product Management to ensure the needs of the DRC market is highly prioritized.

o   Help to build the strategy and approach to drive Data Products’ market penetration and business results in key Africa markets.


Product leadership for core consumer products (Debit, Credit, Prepaid) in DRC

o   Work with Visa’s clients and Business Development teams to ensure the product requirements of clients and Visa cardholders are clearly understood and prioritized.

o   Drive product-related and strategic initiatives with Visa’s clients, in collaboration with Business Development, Marketing and other functional teams.

o   Pro-actively identify opportunities for growth and/or improvement.

o   Provide input to new business opportunities and formal proposals (e.g. RFP’s).


Manage product platforms relevant to DRC

o   Work with vendors and cross-functional teams to manage local benefit platforms in DRC, including vendor management, communication and client engagement.

o   In cases where new products or capabilities are deployed in DRC, play an active role in understanding requirements and developing solutions.


Manage performance of Consumer products in DRC

Review performance, available reporting and request additional management information as required for all products within the region.


Support strategic initiatives to grow and sustain Data Products in key Markets

·       Collaborate and liaise between the client/sales teams and product support teams to own the acquisition, execution and optimization of Data Products.


Key Performance Indicators & Decision Making:

o   Manage expenses and budgets. Support with financial management of Product budget and allocation of funding to ensure spend is maximized to achieve key business goals that drive business growth.

o   Support SSA Product VP to ensure that budgets are spent and tracked appropriately.

o   Provide support for implementation of affluent product strategy for DRC business.

o   Provide support for product strategy and benefit platform value proposition development.  

o   Follow correct governance to maintain an exemplary control environment.

o   Support with DRC affluent product strategic business plans & initiatives in conjunction with local and regional management.

o   Development of strong influential and respectable relationships with Local and Regional Product Development counterparts.

o   Support with achievement of country business targets; this includes card numbers, card volume (PV), multi-currency revenues and domestic processing volumes.

o   Support in achieving Member Satisfaction Survey targets in line with CEMEA and Global targets annually.

o   Provide support for development of product strategies and business plans to local Product   Management.

o   Anchor the execution of Data Product related initiatives.




o   Tertiary qualification with a business, marketing, or other relevant degree

o   Post-graduate qualification will be advantageous, but not an absolute requirement

o   >5 years’ experience in payments, banking or financial services

o   Experience in product management, and/or marketing management



o   Analytical experience with insight and understanding of segmentation and modelling consulting principles and other product management principles

o   Ability to support and  develop business case financial models

o   Exposure to digital products and digital product management will be advantageous

o   Strong project management skills

o   Extremely competent with computer based programs including PowerPoint, Excel, Word, Outlook and the Internet

o   Strong project management  and execution skills



o   Good networker with experience at senior levels

o   Strong conceptualization and problem solving skills

o   Superior people skills

o   Good business analytical skills

o   Strong relationship management skills

o   Confidence and ability to sell and negotiate with others

o   Entrepreneurial skills and ability to take initiative

o   Self-driven, highly motivated team player

o   Execution driven.


Additional Information

All your information will be kept confidential according to EEO guidelines.

Ability to travel within CEMEA Region on short notice once the COVID situation has improved

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