As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

You're an Individual. We're the team for you. Together, let's transform the way the world pays. 

Do you have a passion for delving into data to find connections that spark amazing insights that drive business results? Do you seek out challenging work that will flex your intellectual muscles? If you do, the Global Insights & Analytics team has an exciting opportunity for you to use your skills to uncover insights about our brand, advertising and consumer payment habits and practices that will provide positive impact and momentum for our company and brand.

This role is responsible for market research project management, data analysis and other global initiative support within the Global Insights & Analytics team. This role reports to the Sr. Director – Global Insights & Analytics and supports the broader Brand and Marketing team in a variety of activities that may include research project management, statistical analysis, developing presentations for external clients and internal audiences, knowledge share of insights, data queries using various internal analysis and visualization tools and other tasks as identified by leadership. The position is located at Visa's headquarters in Foster City, California with remote location opportunity. Under the direction of the Sr. Director – Global Insights & Analytics:

• You will lead the management and execution of global custom research studies using a full suite of capabilities.
• In partnership with insights team members and marketing partners, you will develop global brand learning agendas for strategic initiatives and execute against plans in partnership with regional teams in North American, CEMEA, Asia Pacific, Europe and Latin America.
• You will extract insights that inform and drive key strategic Visa priorities using various data sources and identify trends and anomalies
• You will scope and conduct analyses, translate your findings into a set of initial insights, and create compelling, visual graphic displays and presentations.
• You will build and maintain relationships with internal business partners, including marketing, communications, sales, business operations and product innovation.
• You will facilitate ongoing, productive communication between regional insight teams across the globe to coordinate insight sharing and identify opportunities for synergy and best practices.
• You will lead our market research agencies and monitor quality, performance and delivery of key commitments, manage budgets and timelines.
• You will identify trends and anomalies in data and build deliverables that clearly communicate the insights that are easy to understand, use and apply to market realities  
• Become an invaluable influencer and resource for insights covering a variety of topics supporting brand building for the organization.

Prior experience conducting primary market research from questionnaire design through analysis and presentation is required. Experience in business analytics, measurement, SAS, SPSS, Tableau or other data visualization tools is preferred. We are looking for a strong analytically-oriented project director who is looking for their next opportunity to grow and develop their skills further.

Basic Qualifications

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA)
• 8 or more years' experience managing primary quantitative and qualitative market research at a large global organization or with a leading, globally respected market research agency.
• You have prior experience managing large market research projects in a highly matrixed environment
• You have prior experience conducting consumer (B2C) and B2B research a plus though not required. Foundational understanding of branding, advertising (traditional and digital), campaign performance measurement and strategy a plus
• A background in payments, financial institutions, and consumer lending a plus but not required.
• Intellectually curious and analytically rigorous, strong attention to detail, a sense of urgency, a proactive approach, strong planner and problem solver.
• You have strong written and verbal communication and presentation skills, including the ability to translate analyses into easily digestible stories for senior management consumption; Must be fluent in English.

Physical Requirements 

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment (phones and computers), reach with hands and arms, and bend or lift up to 25 pounds

Travel Requirements:

The incumbent may be required to travel domestically up to 10% POST COVID

   
Work Authorization:   Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.  

    
VISA is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law