Senior Manager, Global Communications

  • San Francisco, CA, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

As part of Visa’s Global Corporate Communications team, the Senior Manager will support strategic projects and drive execution to help enhance trust in Visa around the world, including:

  • Advance global crisis communications and issues management plans by identifying and tracking potential threats to the organization and assisting with the development of protocols to mitigate those threats.
  • Serve as liaison to the company’s cross-functional crisis response group, which requires instant engagement, focus and execution under pressure – in addition to rotating coverage after business hours.
  • Drive end-to-end execution and communication response efforts across a range of issues impacting Visa’s business and brand.
  • Develop and execute against a consistent framework for issues management response efforts and communications.
  • Ongoing engagement with reporters on challenging issues.
  • Regularly conduct vulnerability assessments and develop contingency plans to address the most pressing potential scenarios.
  • Undertake reputation research and provide insights and analysis of critical business issues.



  • 8 years of relevant work experience with a Bachelor’s Degree or 5 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD


  • Experience applying best practices related to crisis preparation and response; constantly thinking about innovating and always looking to do things better.
  • Track record of successfully managing communications during times of crisis in a global, matrixed organization.
  • Media relations skills; experience as a company spokesperson is helpful.
  • Calm and cool under pressure. Attention to detail is critical.
  • Understanding of how to use data and research to drive planning.
  • Experience partnering with legal, risk, government engagement and other cross-functional partners.
  • Experience in payments or financial services industry a plus.
  • Skilled at using social media / content creation to advance reputation goals and in response to crisis situations.
  • Bachelor’s degree; minimum 10 years communication experience.

Additional Information

Work Hours:

  • Varies upon the needs of the department

Travel Requirements:

  • This position requires travel 5-10% of the time.

Mental/Physical Requirements:

  • This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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