Senior Operational Analyst - CCM & Licensing (LAC)
- Miami, FL, USA
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
This position will be within the Global Client Licensing function, supporting Latin America and Caribbean a client-facing professional services team. We provide operational support to clients, entailing specialized knowledge of Visa licenses, agreements, and rules. Our clients include financial institutions, non-traditional clients (Fintechs) and government owned entities.
The operations Sr. Analyst is an individual contributor role that will support the optimization of the business processes related to the admittance and ongoing classification of Visa clients, including licensing and sponsorship cases. This role is also responsible for operationalizing client mergers and closures. Decisions in this role are guided by policies, procedures and business plans, although the ideal candidate should be able to identify innovative solutions to moderate to complex problems. The operational Sr. Analyst will work independently and receive minimal guidance. This role requires interaction with a variety of departments on a broad range of subjects with unique requirements (e.g., CSR, AML, rules, procedures, best practices).
- Provides client licensing support for Latin American and Caribbean, including acting as a Licensing contact for the LAC region:
- Assesses candidate eligibility, coordinates application reviews with internal stakeholders, ensures database and record management and quality control
- Leads efforts requiring customized solutions specific to the LAC region; for example, accommodations related to changes in the regulatory environment, new financial inclusion efforts, and other operational or strategic opportunities
- Administers cross-border or foreign branch licensing arrangements
- Maintains processes, procedures, and records specific to LAC
- Represents Licensing team in cross-functional efforts and project deliverables
- In partnership with Credit Settlement Risk, manages regulatory closures of LAC clients, ensuring all process controls are met and system updates completed.
- Supports Visa LAC Growth Agreements, which involve working closely with clients and Sales teams
- Advises on sponsorship requirements and processes
- Manages portfolio transfers or processor conversions from a licensing perspective
- Assists Customer Support and Operational staff with Level 2 business scenarios and decisions, including training on basic functions.
- Alerts manager to situations outside of established policy or issues requiring extra level of customer service attention
- Identifies opportunities for process improvements, better reporting, or improved collaboration with key partners, including clients.
- Builds awareness of the Licensing team’s rules, policies and processes with targeted audiences.
- Responsible for building and maintaining strong relationships with all internal stakeholders as a licensing subject matter expert. Represents the team’s strategic and operational requirements to internal organizations, such as Product, Systems, Tools and Implementation, as assigned.
- Executes project-related operational tasks that may require complex decision-making analysis
- 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
- 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with anAdvanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
- Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
- Understanding and working expertise in Visa databases and workflow tools including Visa Client Information System (VCIS)
- Comprehensive knowledge of Visa operations; preferred knowledge of Licensing and Numerics
- Proven leadership and negotiation skillsS
- trategic thinker with pragmatic and results orientation
- Ability to communicate effectively with senior management and make sound business recommendations
- Effective planning and organizational, conceptual and logical problem solving skills
- Ability to exercise critical thinking, synthesize information and apply it to business solutions
- Strong collaborator, relationship builder and team player
- Effective professional verbal and written communication skills
- Comfortable working in global environment impacted by different legal, cultural and business priorities. Able to understand how global framework works in context of addressing specific local requirements
- Ability to operate independently, with guidance in only the most complex situations.
- Positive attitude and a team player, with ability and willingness to engage cross-functionally across time zones
Work hours: 8 Hours / 5 Days per week
Travel: Position might require occasional travel for training or team meetings
Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.