As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Team Summary

Visa owns the most recognizable global brand in the financial services industry. The AUNZSP Risk Services Manager’s (RSM) key responsibilities will be to maintain trust in that brand, championing security in the industry and differentiating Visa in the eyes of clients and key stakeholders.

The RSM will advise the AUNZSP Group Country Manager, the AUNZSP executive team and hub & global functional leads on strategies related to complex operational, financial, legal and regulatory risk exposures.

Additionally, the RSM will draw upon the resources of the Asia Pacific Risk function across the wider region and in the Asia Pacific hub in Singapore. These resources range from sub-regional Chief Risk Officers, in-market Risk Service Managers, Risk managers, analysts and highly skilled Risk specialists in the areas of compromise management, data security and fraud analytics.

What a Risk Services Manager does at Visa:

Reporting to the Australia/New Zealand Chief Risk Officer, the RSM will be entrusted with a broad portfolio of responsibilities including Strategic Risk Management for the business, Credit Settlement Risk and Ecosystem Risk (Fraud & Data Security) across Australia, New Zealand & South Pacific.

In addition to overseeing Strategic Risk Management, the RSM will have sub-regional responsibility for championing security in the industry and maintaining the integrity of the payments ecosystem. This complex and fast evolving ecosystem includes issuing and acquiring banks, merchants, cardholders, and service providers such as processors, device manufacturers, and payment gateways.

The successful candidate must collaborate effectively with the AUNZSP Leadership Team, Visa Asia Pacific (AP) hub & global functions including Product, Corporate Relations, Client Support Services, Global Product and Merchant Sales & Acquiring. 

Why this is important to Visa

The RSM will play an important role in shaping Visa’s enterprise and operational risk strategies during a period of rapid innovation in the payments industry.  From enabling new channels (e.g. eCommerce/ mCommerce) to incorporating new technologies (e.g., Tokenization, EMV 3DS) and expanding payment ecosystem (e.g. 3rd party service providers, regulators), the RSM will have the opportunity to help clients to mitigate risks and innovate responsibly. He/she will be a catalyst for transforming the AUNZSP risk strategy and solutions for issuers, acquirers and merchants, with the end goal of championing payments security & forging deeper client relationships. 

What you will need:

The ideal candidate is an accomplished payments leader with deep expertise across many aspects of the payments ecosystem. The candidate understands the major trends affecting industry stakeholders, including regulation, market environment, competitive landscape, technology and the threat of data breaches.

While candidates with payments experience (networks, processors, financial institutions) are preferred, candidates from other multi-national, technology based, transactional businesses (e.g. large retailers) would also be considered.  Visa may consider candidates with a track record for leading within a sound, well respected, multi-national, regulated business. 

Regardless of the business pedigree, candidates must possess a deep intellect capable of understanding both current and emerging risks facing the business.  Candidates must also demonstrate a track record for using that understanding to develop effective risk mitigation strategies and to sell those strategies to colleagues internally.  The ability to influence senior level decision makers and to partner closely with the business is most critical.

Finally, a high degree of self-confidence, humility and energy will be essential to succeed in a fast paced and evolving industry.

What will also help:

Risk Experience

• Track record for successfully identifying and mitigating enterprise and operational risk for a complex, global company in a regulated industry.
• Experience protecting consumer and corporate data through the development and implementation of rigorous compliance & rules management processes.
• Demonstrated approach to risk management contributing to brand and business growth.
• Strategic and Analytic Skills
• Understands both at a strategic and operational level the myriad risks facing the business; drives down to root causes to assess the severity of the risk, the cost of remediation, and develops an appropriate action plan.
• Maintains strong personal base of knowledge with respect to risk management, industry practices, trends, and issues.

Collaboration and Communication

• Works cross-functionally with technology and with business unit heads to deliver insights that drive key business strategies and decisions.
• Works effectively with clients and external stakeholders – banks, processors, merchants, fintechs, regulators.
• Proven ability to influence, collaborate, and work in matrix environment.
• Ability to communicate across all levels, from the CFO of a large retailer to the fraud manager of an issuing bank.

Executing for Results

• Intellectually curious; finds stories in the data, asks the right questions, demonstrated track record of mining data & intelligence for game-changing insights that generate big impacts.
• Gets things done; relentlessly focuses on results; aligns efforts with business objectives.

People Leadership

• Provides leadership, leads by example and motivates an extended risk team.
• Experience developing talent and infusing knowledge and experience across wider organization.

What you will need:

The ideal candidate is an accomplished payments leader with deep expertise across many aspects of the payments ecosystem. The candidate understands the major trends affecting industry stakeholders, including regulation, market environment, competitive landscape, technology and the threat of data breaches.

While candidates with payments experience (networks, processors, financial institutions) are preferred, candidates from other multi-national, technology based, transactional businesses (e.g. large retailers) would also be considered.  Visa may consider candidates with a track record for leading within a sound, well respected, multi-national, regulated business. 

Regardless of the business pedigree, candidates must possess a deep intellect capable of understanding both current and emerging risks facing the business.  Candidates must also demonstrate a track record for using that understanding to develop effective risk mitigation strategies and to sell those strategies to colleagues internally.  The ability to influence senior level decision makers and to partner closely with the business is most critical.

Finally, a high degree of self-confidence, humility and energy will be essential to succeed in a fast paced and evolving industry.

Exposure and Education Required:

• 10 – 12 years of experience in leadership across technology products/ solutions, or similar years of experience in a leadership position within a financial institution, potentially as a key customer for Visa’s services on the client side.
• Solid general management background, with proven track record in strategic thinking, financial planning, risk management, relationship building and project leadership.
• Extensive international experience or work experience in a multinational corporation preferred.
• Undergraduate degree from top-tier institution required. Graduate degree with a focus on general management will be preferred.

Projects you will be a part of:

Develop and execute a comprehensive risk plan that is consistent with local market landscape, country priorities and global risk strategy.

1. Execute both internal and external risk management programs
2. Lead client forums (Australasia Cards Risk Council, NZ PCI Working Group, etc.)
3. Promote & support client adoption of Visa risk products / solutions / initiatives
4. Identify new, creative "win-win" methods to reduce and mitigate payment system risk, fraud and cardholder data security risks.
5. Serve as a trusted & strategic advisor to the AUNZSP Group Country Manager and NZ Country Manager on all risk issues.

Lead the responsible innovation initiative by assisting Visa and its clients mitigate risks and embrace new technology improvements.

1. Assess emerging/innovation risks and new business models
2. Leverage local insights to contribute to Risk thought leadership
3. Guide clients through payment innovation complexity

Manage relationships with issuers, acquirers, merchants, payment processors, service providers, regulators and law enforcement to:

1. Resolve fraud & data breach events
2. Provide stakeholder training
3. Respond to adhoc queries & analytics requirements
4. Identify opportunities to enhance the payment ecosystem and advance risk management best practice
5. Support constructive relationships with local market regulators and law enforcement agencies

Prepare reports, briefings and other written products to update executive management on risk activities, issues and opportunities.

1. Convey risk-related trends and developments to local country manager and leadership team through regular reporting
2. Synthesize marketplace feedback regarding the effectiveness of Visa’s risk management strategy and programs, benchmark Visa’s performance relative to other payment networks and participants.
3. Guide Visa’s proactive risk communications and collaboration across all of these stakeholders so as to advance the safety, security and long-term growth of the Visa payment system.