Employee Relations Consultant

  • London, UK
  • Full-time

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Job Description

Visa Europe is seeking an Employee Relations Consultant to join the Employee Relations Centre of Expertise.  This role will provide critical support to the Employee Relations team, across HR and to the business.  We are looking for someone with experience working in and a passion for HR who has proven ER specialist expertise as well as excellent communication and interpersonal skills.

This position will report to the Head of Employee Relations and will be based in Paddington, London.

What we expect of you, day to day.

  • Case management

    • Specialist advisory support to HR and the business on the appropriate handling of cases (performance, capability, absence, grievances, redundancies, secondments, settlement agreements);

    • Handling of personal case load, as required;

    • Finalizing and processing settlement agreements and ensuring all off boarding steps are undertaken for specific ER cases;

    • Managing termination submissions to payroll;

    • Maintenance of the case management system (Navex), working with the ER and HR teams to ensure it is accurate and up to date;

    • Case reporting and analytics;

    • Coordination and updating of information on terminations for Finance and Global ER tracking;

    • Support with minute taking, as required.

  • Organisational change

    • Coordination and administrative support for organisational change initiatives, including information and consultation processes;

    • Support to the ER team with the development of ER toolkits (e.g. standard letters, communications and guidance materials).

  • ER reporting and analytics

    • In addition to case reporting, broader responsibility for coordination and development of all other ER related reporting to provide critical information and insights to the business.

  • Employment Contracts & Policy development

    • Specialist advisory support to HR and the business on policy interpretation;

    • Support on policy development initiatives and regular updates to the Employee Handbooks;

    • Development and upkeep of all ER-related standard letter templates;

    • Coordination of contract template updates and governance (e.g. version control) 

  • HR Compliance

    • Support with identifying and documenting HR compliance risk and controls;

    • Coordination support and oversight of Audit activities across HR.


  • ER team support

    • General coordination and administrative support to the ER team.



What we’re after…

  • Proven ability to display a high level of confidentiality and integrity;

  • Team player with a customer mindset and interpersonal skills;

  • An excellent communicator, able to collaborate effectively and communicate clearly and effectively both verbally and in writing;

  • Proven organisational, administrative, coordination skills with a keen eye for detail;

  • Employee Relations experience including case management and organisational change;

  • A self-starter who can work independently under own initiative;

  • Ability to maintain, extract, collate and present data in a professional, accurate and meaningful way;

  • Proficiency in PowerPoint and Excel + case management system experience an advantage;

  • Interest in and passion for HR and ER;

  • Ideally CIPD qualified or equivalent.



Additional Information

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.


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