Principal Solutions Manager, Security Solutions Central America and Caribbean Region
- Guatemala City, Guatemala
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
The Digital Solutions Product group is on the forefront of Visa's innovation and looking for talented individuals with vision, passion and determination to make our clients business and consumer products more engaging, seamlessly available, easy to use and secure.
The Security Solutions team at Visa manages the end-to-end products and services lifecycle of authorization and authentications tools for the Central America and Caribbean region.
We are looking for a Manager to support the evolution of its secure digital payments. The focus will be on the optimizations of digital payment products and to support Visa Risk and Identity partner programs and Visa regions with the development and delivery of optimized security solutions for our clients.
The Principal Solutions Manager will be involved into the strategy and lead the execution of security solutions optimizations with the overall goal of reducing ‘friction’ in payments, ensuring fraud rates continue to decrease over time and driving Visa revenue growth.
This person will be responsible for identifying required development, products performances assessment, optimizations opportunities identification and delivery to clients.
- Manage Visa’s Security Solutions optimizations opportunity roadmap for Central America and Caribbean region
- Train clients on authentication and authorization products in relation to capabilities, rule types, rule lifecycle process, performance reporting
- Identify authentication and authorization optimization opportunities, improving authorization transaction performance by consulting with clients and provide technical expertise to structure an effective optimization
- Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency
- Manage revenue growth both from increasing overall transaction volume because of ensuring better Risk and Authentication policies on the part of Visa issuers, but also from product-based fee revenue where appropriate
- Develop client facing materials to enhance product knowledge and optimize authentication and authorization performance metrics
- Present optimization solutions to the clients and being recognized as the subject matter expertise and VISA single point of contact in relation to authorizations optimizations
- Drive a “customer centric” focus in our goals, strategy, evaluation of success, process design, and everyday habits.
- Report on client project accomplishments and deliverables.
- Work with global and regional product teams on products enhancements and maintenance releases that will impact Security Solutions optimization
- Ensure full alignment of Risk & Authentication optimization strategy with Central America and Caribbean region and Visa’s full range of security tools (e.g. Tokenization, Visa Direct)
- Cultivate a strong cross-functional support network across Product, Risk, Client Support Services, and Business Development to deliver a remarkable client experience
- Bachelor’s degree required in a related area
- Minimum 5 years’ experience in a related field
- Previous experience in related field risk management and/or fraud control
- Good understanding of card authorization, clearing & settlement, authentication systems and platforms
- Experience of working with Agile methodology and dynamic environment
- Self- starter, proactively identifying problems, develop hypotheses, draw logical conclusions and executing with limited supervision
- Fluent in English and Spanish
- Experience working in Consultancy and/or FinTech
- PMI / Prince 2 Certification
- CERA/CRM/FRM/PRM Certification
- This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law