Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The desired candidate will work in the Visa Command Center monitoring real-time Visa services. The candidate shall possess strong work ethic, with leadership skills, excellent judgment and good time management in prioritizing work, and the ability to work in fast paced, team-oriented environment.

• Monitor VisaNet transactions, document, and communicate critical milestones/progress of ongoing incidents timely and accurately.
• Demonstrate technical leadership skills in day-to-day work; take ownership of critical issues where appropriate, drive incidents to resolution in a timely manner as dictated by the impact and severity of the problem.
• Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software;
• Working with the appropriate groups to, administer and maintain policies and procedures to ensure a standard approach is adopted in the implementation of system changes; mentor team members on these policies and procedures
• Will understand and adhere to the current escalation and critical situation management process within the Global Operations Command Center
• Maintain technical skills through participation in ongoing training.
• Responsible for the internal and external communication of issues to users, other internal support groups and the customers via pages, email broadcasts or phone.
• Must develop an in-depth understanding of transaction message flow and the different types of exceptions that can be encountered resulting in cardholder impact
• Review and approve new procedures and prepare training material for the staff.
• Quickly and accurately, assess the impact of a major system or application outage and communicate the impact to management.  
• Use verbal and written communication skills to ensure that management is well inform of ongoing incidents. Construct written responses based on the target audience.
• Act as a single point of contact for the team during a crisis and direct staff to communicate the impact to technical teams and management.
• Bridge Stewardship in support of timely resolution of internal issues

Basic Qualifications:

• Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:

• 2 or more years of work experience
• Effective professional verbal and written communication skills along with solid presentation skills
• Excellent team player
• Understands and experience with networking
• Strong reporting and documentation skills
• Lead by example
•  Service Desk or Operations experience with a demonstrated pattern of increased responsibility.
• Coding experience and has SQL background
• Strong technical support experience on servers, systems and network.
• Information Technology Infrastructure Library Foundation Certificate (ITIL) V3 or higher
• The position is permanent day 12 hours shift schedule
• Ability to speak Spanish  would be beneficial to support LAC market.