As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Client Services (CS) provides industry-leading operational support to Visa’s clients around the world. CS works with issuers, acquirers, processors, Fintechs and merchants worldwide to develop and deliver the support model for Visa Inc.  This includes day-to-day operations and product support, back office support and customer performance reporting. With our deep knowledge and expertise, we are a key internal partner to Product and Technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products like Visa Direct in the market.

Visa Direct CS Mission: Through close collaboration and partnership with teams in Product, Technology, Client Services, and other key stakeholders, we ensure the delivery of the essential knowledge, processes, tools, and insights to Client Services that support our clients with the adoption and ongoing success of their Visa Direct business.

The role of the Global Visa Direct Readiness is to act as the liaison between Product, Technology and regional Client Services (CS) teams.

• Engage early in the product development process in order to provide input in the design and development stage
• Define implementation and support requirements, and translate them into CS needs to successfully communicate, educate and deploy Visa’s products and initiatives to our clients.
• Collect feedback from CS stakeholders as well as clients to ensure continued improvement to processes and products.

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify creative solutions. This role serves as a technical/functional specialist and works independently with mentorship only in the most complex situations.

This job can be fulfilled in any Visa offices in Ashburn, Foster City or Denver

Basic Qualifications

• 10 years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12-15 years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Self-starter with confirmed abilities in interpersonal, conceptual and logical problem solving
• Customer focus with validated ability to establish productive working relationships with staff and management at all levels
• Ability to set priorities and handle customer expectations, and work both as part of a team and independently
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions
• Proficiency providing technical and consultative support to external customers and identify business needs
• Strong interpersonal skills and confirmed abilities in negotiating with and influencing customers and staff
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
• Excellent verbal, written, presentation and interpersonal skills are required
• Confirmed ability to articulate complex technical terms or processes into business language
• Knowledge of VisaNet processing and products as well as Visa API processing

Work Hours  Incumbent must make themselves available during core business hours.

Travel Requirements This position requires the incumbent to travel for work up to 20% of the time.

 Mental/Physical Requirements  This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

EEO statement Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

All your information will be kept confidential according to EEO guidelines.