Senior Contract Manager (m/f/div.)

  • Frankfurt, Germany
  • Full-time

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

We are often recruiting for Senior Contract Managers to build our existing team.  If you think you could support Visa as a Senior Contract Manager we want to hear from you! Our team will be in touch with you to initially explore your skills and experience before a live position becomes available.  This way, we have already started to consider you, and have assessed your suitability, prior to the recruitment process initiating!

Job Description

What’s it all about?

Responsible for deal & contract management of incentive agreements through the Sales/ Deal Process whilst ensuring:

  1. Compliance to IFR separation requirements,

  2. Adherence to financial governance framework,

  3. Accurate record keeping (progress tracking & adherence to controls) and,

  4. Accurate and timely execution of agreements to meet client expectations.

The role holder should be the subject matter expert on all aspects of incentive agreements pipeline management and provide advice and guidance to client facing staff and the wider community of stakeholders (Client Incentive Market Specialists, Business Units, Legal, Finance, Tax, GIG Members, Global teams outside of Europe) who support the sales process.

Client incentive agreements include, but not limited to: Growth agreements with issuers, acquirers, merchants: Visa Checkout incentive agreements; Visa Direct incentive agreements; Various other incentive agreements

What we expect of you, day to day

  • Strong understanding of the Cluster and Country specific market dynamics

  • Strong business acumen to understand the specifics of any deal that goes through the Deal Process

  • Anticipate subject matter expert & contract-specific questions and challenges

  • Challenge VTO-specific requests and act as business advisor to ensure only true exceptions get passed to VTO supported with the right quality data

  • Accountable for vetting the VTO input sheet

  • Communications & exchange of information between VEL and VTO

  • Act as expert on end-to-end contract management (inception to contract execution), managing complexity of procedure, alignment, and compliance with guidance only required in the most complex situations.

  • Responsible for ensuring assigned deals are progressed and tracked to deadlines, whilst working independently to resolve issues and influence senior stakeholders.

  • Delivery of subject matter expert advice, across sales process participants, on sales process, compliance requirements and principles and policies in relation to offer construction and contract development.

  • Responsible for anticipating, identifying and resolving issues of procedure, capacity, interpretation, misalignment or lack of technical understanding across the sales process stakeholders.

  • Ensure appropriate quality/validation on deal inputs and contracts by applying an in-depth understanding of separation requirement e.g. sensitive information.

  • Direct the client facing teams and Business Units in navigating the separation compliance requirements, and coordinating the aspects of the incentive agreement information that separation requires from teams across Visa.

  • Responsible for communicating across all stakeholders and ensuring compliance and commercial interests are both achieved in tight timescales.

  • Originate and contribute to continuous improvement initiatives across the end to end client incentive process.

  • Assimilate and apply change arising as a result of external factors (e.g. regulation) or internal direction (e.g. policy and process).


What we're after

  • Accurate record keeping (progress tracking & adherence to controls) with strong administrative skills

  • Strong Project Management Experience

  • Proven track record in the coordination and successful management of projects

  • Proven Track record of enabling change

  • Strong general knowledge of payments business and Visa processes and Regulation

  • Some RfP response exposure and understanding of component parts

  • Detailed understanding of purpose and role of incentive agreements

  • Significant experience of principles underpinning financial offer construction and good grasp of the  commercial contracting principles that shape and underpin any deal

  • Demonstrable experience of contract creation/management

  • Significant business administration capabilities and communication skills

  • Ability to influence and direct stakeholders at all levels

  • Attention to detail with methodical approach

  • Familiar with and play book

  • Excellent MS Office Skills
  • Demonstrate Visa’s Leadership Principles: Lead by Example; Communicate Openly; Enable & inspire; Excel with partners;Act decisively; Collaborate

Additional Information

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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