We are more than a global payment gateway — we are a payment management company. CyberSource provides a complete portfolio of services that simplify and automate payment operations. Customers use our CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security.

Born during the dawn of eCommerce in 1994, CyberSource was one of the pioneers in online payment and fraud management services for medium and large-sized merchants. In 2007, we acquired the leading U.S. small business payment services provider, Authorize.Net, thus expanding our market footprint to cover businesses ranging from the smallest sole proprietorships to the largest global brands. In 2010 CyberSource was acquired by, and operates as a wholly owned subsidiary of, Visa Worldwide Pte. Ltd.

Today, over 400,000 businesses worldwide use CyberSource solutions. The company's headquarters are in Foster City, California, with offices throughout Asia, Europe, Latin America, the Middle East and Africa, and the United States.

Job Summary:

The Systems Analyst is responsible for providing settlement processing and report generation for our Enterprise level merchants, solving complex problems, implementing new processors and applications in our production systems, and acting as a liaison between Operations, Product Development, and Customer Support to coordinate system changes and enhancements.

Principal Duties and Responsibilities:

• Settlement processing to multiple payment processors worldwide in a 24x7, high volume, mission critical environment
• Manage daily report generation that must meet strict SLAs
• Ensure all jobs complete within the SLA and OLA timescales
• Provide 12x7 support across multiple applications including our Recurring Billing, Batch Upload, and Account Updater products
• Handle job Abends through INCident Management, root cause analysis through Problem Management and assist in Change Management for a permanent fix.
• Provide second level support for merchant escalations, including evaluate issues reported by merchants and provide solutions
• Work collaboratively with Service Desk, Customer Support, Scheduling, Coverage, Application, Development and Engineering teams and third party vendors/partners to resolve complex issues

• Work collaboratively with Product Management and Product Development to prioritize and implement product fixes and enhancements

• Preparation and maintenance of internal documentation and fixlogs
• Support initiatives to enhance tool functionality with the tools, and engineering support teams

• Apply code, including configuration management, link and test code, and post release monitoring to ensure high availability

• Manage the performance and tuning of several applications

• Operations environment requiring shift work, 12-hour day shifts, required to work weekends, holidays, or nights as requested or scheduled.

Key Performance Indicator

• Ability to work independently and collaboratively as part of a team.
• Perform Incident, Change and Problem Management according to documented guidelines.
• Be able to respond / action escalation utilizing our knowledge base in Incident tickets, websites, and documented process/procedures.
• Ensure all issue tracked, resolved to maintain and make improvements to ensure no SLA’s are missed or extended outages occurs.
• Strong ability to apply efficient decision-making, problem-solving and technical skills.

 Skill Set Competence / Experience:

• Recent or graduating students looking to start work from June 2019 onwards. Graduates with Bachelor’s degree in Computer Science, Information Technology/Information Systems, or Engineering are welcome to apply.
• Payment processing experience or equivalent, e.g. finance industry and Windows and UNIX experience, including shell scripting are welcome
• Database experience and SQL skills, with file transfer protocols such as FTP, SFTP, Connect:Direct preferred
• Experience on one or more programming languages such as shell scripting, Perl, Java, JavaScript, PHP preferred
• Knowledge on CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, ServiceNow Ticketing Tool
• Understanding in Incident, Problem and Change management per the ITIL process.
• Ability to function effectively in a fast-paced environment with multiple priorities
• Ability to work independently and to also work effectively as part of a team
• Strong analytical and diagnostic skills;  e.g., root cause analysis
• Experience working directly with customer support to solve technical problems
• Must have a strong commitment to execution, follow through and timely communication
• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
• Exceptional organization skills
• High level of attention to detail

Working Conditions:

• Shift work, 12 hours shifts, Days or Nights, as the operations need requires.
• Required to work OT as requested.
• This is an operational department therefore; you will be required to work weekends and over the holiday periods as requested or scheduled.

Others:

• Excellent Team Player
• Strong reporting and documentation skills.
• Excellent written and verbal communication skills in English