Staff Designer – (Innovation)

  • New York, NY, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Staff Designer will join a small, dynamic team of design and product experts with the purpose of helping to grow our clients’ business (Fortune 500) through a consultative approach to digital experience design. This individual is a strategic, full-stack user experience designer with hands-on human centered design thinking, UX/UI, research, service design, prototyping, facilitation, and strong client-facing skills. With the guidance of our studio’s Design and Innovation leadership, the designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients, as well as support RFPs and special projects. This role will also support the creation of product and design collaboration frameworks, co-creation tools, asset libraries, and design operations management that will ultimately power the work of our practice.

This designer should have industry leading design chops, consultative design strategy experience, and a fluency to ‘speak’ product management and tech. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services in order to effectively leverage the right products and services at the right time in the solutions we design.


  • Support the planning and execution of high-quality client design sprints and co-creation engagements (through all phases of design) under the guidance of the NY Studio Leads
  • Maintain the highest standards of experience design delivery from wireframes to prototypes, extending that polish and strategic thinking to creating extensible and scalable co-creation tools and assets for our practice
  • Support the planning and execution of hands on research activities (qualitative and quantitative) to gain customer insights in order to fuel our co-creation process
  • Deeply understand the payment ecosystem, commerce trends, our Innovation practice, as well as Visa products, services, and capabilities in order to effectively design for our clients and partners
  • Work with our cross-functional product and business teams to ensure alignment and project success
  • Strong hands-on designer with fluency across design specializations and deep dive expertise in one or more of the following areas: prototyping, research, UI, front end development, facilitation, design strategy, product management
  • Support NY Studio design operations needs as required including but not limited to RFPs, supplier relationships, design briefs, global design initiatives, etc.


Basic Qualifications:

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications:

  • 8 years of work experience with a Bachelors Degree or at least 6 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc) – preferably working in consultancies, digital product, or established startups
  • 4+ years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation team
  • Experience and proven track record running client engagements, demonstrating excellence in presentation polish, and strong client orientation
  • Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate the strategy
  • Strong fluency in digital design software including Adobe Creative Suite, Sketch, InVision, proficiency in HTML/JS/CSS a plus
  • Knowledgeable in human centered design thinking, service design, and user research 
  • Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects
  • Payment industry experience preferred

Additional Information


  • Support the Design Agency Services team to deliver successful projects for its clients—internal and external.
  • Continuously seek out ways to improve the processes, practice, and culture of the Design team  
  • Develop and manage the RFP response and project intake system for the agency
  • Own, manage, and evolve the agency’s Design pricing structure to help the agency to remain competitive
  • Work with other parts of the Global and North American design organization at Visa to create a singular design culture, known globally as best-in-class for innovation, creativity, quality, and client impact
  • Coordinate with the innovation and consulting teams
  • Develop, manage, and communicate to design leadership key metrics on the health of the agency’s operations
  • Conduct regular status meetings with point persons from relevant teams to assure the coordination of all projects is up-to-date and clearly communicated
  • As part of the Strategic Design Operations team, you will also collaborate with team members on horizontal initiatives, as well as take on responsibilities in other parts of the greater design organization as resourcing requires.
  • Demonstrate a clear link between daily work and the organization’s mission
  • Assist in planning and execution for design communications, all-hands, share-outs, executive reviews, etc


Incumbent must make themselves available onsite during core business hours 
May be needed to take phone calls with teams in various time zones as needed


Less than 15% travel required


This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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